Hotel Swissôtel Merchant Court – lake district

Very nice spacious rooms, clean, stunning city views, great service, great food, absolutely fabulous. One of the few hotels in SIngapore where the windows can be opened for some fresh air. This hotel is elaborately furnished from the entrance to the rooms. This is a fine example of what an excellent hotel should be.

Extremely excellent even some comments that no seafood to order, but their seafood be honest is not so bad, if you feel that not fresh, basically can change, but overall was great. Love it.

Came here for a buffet lunch with colleagues. Food and service was good. Proximity to shopping centres was also good for a quick post lunch walk to aid digestion.

Had a pleasant Stay there.

They only serve halal food. I think they must improve on this. Service is good.

Visited Swissôtel Merchant Court back in October 2019. An extremely beautiful hotel with spacious rooms that elevate your stay. Large en-suite bathroom with all the necessities you may need. Buffet-style breakfast was incredible, with options from both Europa and Asia. Friendly staff and late night dining options complemented my stay. Next up when travelling to Singapore: Swissôtel The Stamford in Singapore!

My dad served his QO in the hotel and the reception staff's attitude is horrible. Their wifi requires reconnecting after a few days and my dad belongs to the older generation who is not tech savvy and can't speak Chinese. Hence, when his wifi was disconnected, he contacted the reception for help. According to my dad, the reception sounded very annoyed and as if he was going to lose his temper talking to my dad. My dad also tried to ask for someone that can speak Chinese but he said there were nobody available. At first I thought maybe my dad misunderstood because hotel receptions usually have great attitude and maybe due to language barrier. So I called on behalf of my dad so that maybe I can explain better. And to my surprise, the reception really have some horrible attitude. I was asking nicely for the password so I can help my dad and he sounded so annoyed and once I double confirmed the pw, he just replied "yes" and just hang up my call. I don't expect the standard of service to be like how it is when you pay for the hotel because this is QO but I think that basic reception attitude should be there, especially when we asked nicely. So now my dad still have 9/10 days of QO left but he does not have wifi because the reception is not willing to help and it's hard for me to guide him remotely since I can't see his phone too.

Service is good and Ellenborough cafe serves good food cooked with passion.

Very cosy room. Love the option to have windows that can open slightly to let in fresh air. Wake to the lovely sound of birds. Staff is fantastic.