Carlton Hotel Singapore – lake district

I stayed here during my 14-day quarantine mandated by the government. Hotel provided good services, room is spacious and it has a good desk which is much needed for me as I need to work. Meals provided are of high quality and served different kind of food every day. Amenities are provided generously during my stay. Two thumbs up, keep up the excellent work!

I am beyond amazed by the wonderful service of this place. Their thoughtful staff and kindness was definitely life saving during my quarantine here. The deliveries from lobby to my room were at incredible lightning speed, Laundry was done daily and just amazed by the genuine care for every person I personally experienced. Food was good too served so faithfully and timely everyday. To top their impeccable service and beautiful amenities off, these encouraging little thoughtful quote cards cheered me up so much! Thank you so so much staff of Carlton Hotel. Truly a life memory for me. Sending you all love right back ❤️ thank you for making my quarantine stay here so wonderful

A very big thank you to all the staff at Carlton. You guys are doing a fantastic job during this difficult time. Room is big and clean for a single person, services are mostly prompt, food is great, delivery of items are also relatively fast. Thank you for trying your best to satisfy my special food requirements for the first week during my quarantine due a very cranky stomach upon arrival. I'm blessed and grateful that all passengers on the same flight are tested negative and I'm well taken care of during my stay. May I wish you and your family a bless Christmas and most importantly a very healthy and happy 2021!

Called a thousand times and no one picked up the phone. Honesty, If you are not going to serve your customer on the phone lines, please do not publish the phone number. That only makes customer experience worse.

I had a pleasant stay at the Carlton hotel. It was a breezy check in and check out. The room was sparkling clean, the bed was very comfortable to sleep in. It was very quiet and peaceful albeit being just by the busy roadside. Stayed for one night and felt that I should have stayed longer as the ambience was just what I needed to take a break from work.

Decent hotel right next to Raffles City and Raffles Hotel, walking distance to City Hall and other tourist attractions. Most of the staff are nice and helpful, only issue was asking for a late check out due to my late flight and morning business meetings which makes me unable to come back to the hotel, so I asked if I could check out until 2 PM, a middle aged staff look a lot like the manager at the reception told me straight only 1PM is allowed, no more discussion. When I returned to do the keys a young lady hosted me directly made me a 2PM late checkout without any discussion, I don’t know what happened there, but seems some consistency is needed, and willingness of helping customer, during the period of the pandemic I am also quite sure that the hotel isn’t that busy either, why make things difficult when you can clearly help a customer.

Got a free upgrade to premier room. Room was clean and comfortable with a nice view. Service and food was great! Extra servings can be requested for breakfast at no extra charge

Premier room is spacious & has Bathtub. No dedicated level 1 check in area, directly outside a see through baking area which isn't nice.. Location is good with lots of food options

The quality overall is tolerable for the price. Be aware that it's only a 4 star. Pool is tiny but the gym is good. Breakfast has small portions and very limited selection.