Penicuik Home Improvements edinburgh

Terrible sales approach involving overly inflated prices and then pressure selling. When we refused to give in to that, rep left in a huff. I was then called the next day by the 'factory' who said we should have been offered trade prices and if they could come out and remeasure they could give us a new price. Absolute joke and would advise everyone to steer clear and give your business to local companies who don't use pressure tactics.

First off if your going on finance it's HIGH INTEREST we were paying 145pm and 35 of they was for the windows, the rest was interest secondly the customer service its appalling, I was quoted at the end of everything 8,500 for my entire flat, which I thought was a good price. On the day they were ment to start they said that the measurements hadn't been taken property, once rearranged everything went ahead. The first day went well the workmen were polite. The second day they came and sealed off the windows. Job done. Now Now the problems started I would expect that the panelling would would the exact same as before, but they used a wider panel, they had to cut a NOTCH out of my window frame on both sides of the kitchen Window. 1 to fit around my cabinets and 2 to fit around a shelf on the other side. After numerous phone calls and emails I had no immediate reply but when i did they said thay there was no issue I waited about a month and sent a few letters . Where I got no reply I would avoid this company at all costs. To settle everything I've had to take out a loan to pay the finance off due to the high interest and now I need to go to another company to come in and fix the issue that I had with the kitchen window.

Very happy with how smooth and easy the whole process was to get my windows and doors done. Would recommend to anyone looking for a great product all covered by a 10 year garrentee!

Excellent customer service and even better product! Very happy with the process from start to finish, would recommend to anyone looking for a top quality product and company for a great price.

I had a front and back door fitted and couldn't be happier with the work that had been done, they matched the exact design that I wanted too!