Abbey Grange Medical Practice leeds

I've had a really positive experience with this practice. Doctors are friendly and take the time to listen. Reception staff are friendly and willing to help!

Absolutely diabolical service. Lie about leaving answer machine messages. Ignore patient requests. Have long term medical condition and new doctors ignore this. Unless you are retired or do not work or even have a nice 9-5 job, you have to ring on the day for an appointment, it’s constantly engaged and can take hours to get through. No appointments left. Try tomorrow. No wonder A and E is in a mess. It would be beneficial if this surgery considered those that do actually work and pay their taxes, and be available for those when they are ill. This appointment system is dreadful.

Wish you could put minus stars for a review. Much the same as everyone else, I've found the Doctors and Nurses brilliant. However the reception staff are the worst, rudest people I have ever met in a customer service role. Rude isn't a strong enough word to describe them. Abrupt, unhelpful, give wrong information out, not constant with other information. One receptionist will tell you something and the other will tell you completely the opposite. I've complained on several occasions to the practice manager.........pointless as she is as rude as the receptionists. Definitely looking into changing Doctors. Thankfully I don't need to go very often. Vote with you feet, don't stay with them and don't register with them.

Doctors and midwife are excellent. Reception staff are useless, miserable and have zero customer service skills. They definitely need some new fresh happy staff members behind reception.

Doctors are lovely, however some reception staff can be abrupt some times. But over all,a good service

A faultless service during a very challenging time for all health professionals. I can highly recommend the extremely efficient eConsultation option. Thank you for helping our community.

I have been with them for nearly 3 years now and they have been amazing. Everyone is so helpful and fast-acting.

Absolutely disgusting how the receptionist spoke to me .my 5 Yr old daughter is laid on floor crying and shaking with stomach pain and I rang the receptionist for an appointment and she said that she can't fit her in as in her opinion it's not an emergency. Her advice is to fill in an e consultation and someone will get back to me within 2 days ,I explained I've never done this before and that she's in so much pain but she said that in her opinion it's not an emergency even though she's not a doctor and she started shouting at me and getting a little angry with me that I didn't know how to fill the online form in.her words of wisdom were she will have to put up with the pain till someone can be bothered to read the form I filled In and get back to me .which will most probably be within the next 2 days, they should be ashamed of themselves.

Very helpful Receptionists, nurses and doctors. I am so grateful for their support and willingness to visit or advise in relation to the health of my 99 year old mother.

Bloody awful reception staff, Doctors never available, Triage is a nightmare, they lost my prescription by sending it to London somewhere, Instead of local chemist, then won’t give me a replacement prescription, said it’s up to me to find where it has gone