Craven Road Medical Practice leeds

Never been to a surgery like it,shambles is the word,pls don’t waste your time getting registered there you will save yourself a lot of hassle unlike myself,wish I never joined them the manager is no better when you go with complaints

Went in for a sick note, which no one enjoys doing. not a pleasant experience. First time I've resorted to needing one ever in 20 years of work. I asked for the note to cover an extra day so I can go back feeling 100% even though fingers crossed hoped not to use it. I got it grudgingly with a nasty passive aggressive comment about wanting an easy day back on the Friday. You'd think having been off for a week thats probably not a bad idea?! No goodbye, barely looked at me just thrust the note at me after furiously tapping notes. Not great.

Plenty of appointments available with GPs, nurses, and nurse practitioner's. Open until 7pm!!! They do say that they have appointments available over the weekend too but I have not been able to get one so far. Have to be careful to remember where your appointment is because they can also be at their sister practice, Holly Bank Surgery in Headingley. The staff are friendly and helpful. Referrals are put through without fuss (on their part at least) and staff are open about what information they have available to them and talk to you in real terms (which is often not enough but this is due to the NHS record system which is not centralised). However, my boyfriend has had a bit of a delay in getting a copy of his medical records for his own use in a legal situation, so a recommendation would be implementing a signposted process that is subject to restricted time frames. The small details are attended to: ample seating, a cool water dispenser, clean loos. Overall the best GP practice I have been registered with, and I have moved around A LOT.

Pleasant experience, not too long a wait and friendly nurses

called severally for an appointment, no response or even feeling considerate with what i am calling in for, with that rude lady at the reception at holly bank. please improve your services, people depend on you for heir wellbeing. i will star u zero u dont deserve any star one bit.........

I don't know if the whole British health system is a mess or just this surgery. Looks like the receptionists were all trained to be rude. Very inconsiderate of people well being. It is a health setting. Compassion should be your top attitude.

Very friendly, although we have restrictions due to COVID, very professional too. Everything is cleaned, and looks ok. Felt ok to be at the surgery, not been for 2years nearly.

Was seen on time

I can always get an appointment when needed, I am always taken seriously and I have never had a bad experience. Even when there has been a wait, it's because the doctors take the time needed to accurately diagnose and treat, rather than just churn people through, to strict time slots. All in all an excellent surgery.