I am not surprised at all at the negative reviews. I found that one of the staff, woman with long dark hair is an absolute jobsworth... I tired to post a prepaid parcel of 200g , which was paid up to 2 kg weight. Online I did not put correct weight, and she refused to accept it. Made up some nonsense to make herself feel important. Went to Cutteslowe post office the next day, the parcel was accepted no problem. Man said, the weight doesn't matter as long as it's below limit paid for... What a sad person making herself important...will never post anything from here again. Would not bat an eyelid if they closed this branch thanks to useless staff...