Cruddas Park Surgery newcastle

Always the most polite reception staff of any doctors I've been to. Never had a problem with any of the doctor's here. Sometimes a struggle to get an appointment, but If you get on the phone early, it does help. I would recommend this surgery.

I ve never had a problem phoning to make an appointment and have found the receptionists to be polite and friendly. Doctors are variable..arent they always? ....but there are some really excellent ones. Lots of helpful information on screens in waiting room

awful! will not even pick up their phone after 11 calls the line is “busy”.. is it hell busy as it is 8:45am on a monday!! joke of a doctors surgery

never had a problem have been attending this surgery & the previous one at the shopping centre for 50 + years doctors do the best with what they have keep up the good work

It's a docs surgery very quiet and very clean staff not bad on reception always got full books and run a violent patient scheme

The most unreliable surgery. The line can not practically be busy every single work day 9.30 am to almost end of day. Neglifent doctors except one single doctor who has left now. Thanks receptionists who are perfectly trained to say3"...sorry we don't have appointments...the only one we can suggest is some time next year 😀 have had very bad experience with this Surgery for the last one year or so. I had a terrible allergy for two weeks, never called, never bothered them. After two weeks called the surgery and explained that I am going through the hell for two weeks now. Never called me back that day, had to go to walk in centre. Four weeks still suffering can't sleep at nights finally got an appointment but very very very extremely disappointed

Updated: the way to get in touch with the surgery is via the NHS app, not by making an appointment (still no appointments are available) but by logging the thing you want to talk to the GP about. Via this route I've been able to speak to my GP. I have been trying to book an appointment with this surgery since I moved here and registered, two weeks ago. I have tried to call on at least 10 different days at different times. I either get the "busy" tone or the answering machine. On the website, the appointment page does not work. On the NHS app, no appointments can be made. Via email, the surgery is telling me to call, even after I explained that I had tried this repeatedly. In the meantime, I am running out of the medication I need. Why is this surgery accepting new patients when they cannot address their needs?

Phone line is busy all day everyday. Its a joke even try and speak to someone.

I rang at 8.30am only to be given the mug message the surgery isnt open until 8.30am then was Constantly engaged from then until now 10.55.........hopeless to get an appointment and the online web page is utter pony

I’m so happy with the recent service of surgery.all of the doctors and the staffs are very helpful . I want to say thank you to all of them . Recently I really needed to call for help and I always got the response on time