Fairco McIlhagga Limited belfast

Fantastic service at all stages for our replacement patio door and at a great price. Would thoroughly recommend.

Worst company I've ever experienced. Cannot even call it a company. No customer service despite ads and treat you as if they're doing you a favour. Advise anyone to try OK window instead. Much better/quicker and same price.

I was guaranteed fitting before Xmas , the Thursday before they were due ( the following Monday ) I got a call asking could they come the next day instead as they had some free time, I explained I was working so unfortunately couldn’t accommodate this. The next day they turned up anyways as I was leaving for work. When I told the fitter I couldn’t let them start til the planned date, on Monday, he informed me that the company was closing that day for Xmas for two weeks. I called the office, no answer. Left a message, no reply. The following Monday, no one arrived. They fitted them in January. Windows were fine except the child locks for the kids rooms were missing and they Sent the wrong door but considering they destroyed my old one when removing it I had to let them put it on. It was a further 3 months til the right one came. The handle broke off the kitchen window the first time I opened it ( a week after fitting) this was fixed fairly quickly... after I threatened to literally sit in their office until it was done . The customer service is appalling. The fitters and the salesmen seem to detest one another and take every opportunity to tell you how utterly useless the other is. I REALLY hope I never have a problem with these windows. I dread the thought of dealing with this company again.

Brilliant Job!! Windows, Doors & Fascias

has my door and windows replace white exceptional quality windows and doors at a very keen price. can't recommend them enough!

Thank your response as I cant reply to my original post there has been further issues regarding your products and service, but unfortunately I will go else where to get these resolved, Rubber seal still not fitted correctly and scraps within the window from last fitting (payment of £1500 was made in full)

Would not recommend or use “Fairco McIlhagga Limited” if I had another chance. From placing order 2nd March 2021 all issues are finally fixed 6th August 2021. Where the icing on the cake was when the fitter asked for the money or cheque on my doorway after just fixing the last problem. First door: had Blemishes on the door handle Scripps on the front letter box and side window, Handle and letter box where replaced no issues, Glass was replaced with another unit which had more scratches than the first so had to wait another few weeks for new unit, where in fitter the rubber seal weren’t fitted correctly and needed taken back out and touch ups to PVC had to made.

Not impressed. We ordered replacement windows for front of house, when ordering we were told it would be 2-3 weeks; turned out to be 9. Frames came, but glass was wrong size! So, had to wait another 2 weeks. Windows eventually installed, but a rippling in the large bay window pane meant it had to be replaced. Pane 2 arrived and was as badly rippled as the original, so currently now waiting for pane 3. The fitters told me that they'd never seen such a badly rippled pane. The customer service is less than average - I have to do all the ringing and chasing; there's one rep who doesn't answer his phone. When I eventually got talking to him, he used COVID as a reason why no one from the glass manufacturers could co.me out. I don't need them to come INTO the house to see how poor the quality is. Last I heard they were talking about swapping my pane with one from another manufacturer - but that was nearly 4 weeks ago - HAVENT HEARD ANYTHING SINCE. Very poor.

Great service from start to finish. So happy with our new front door. The 2 men that fitted the door where really helpful. Would highly recommend Geoff and his team.

Hi Everyone, Fairco McIlhagga is a name that is well known and synonymous with home improvement quality. Unfortunately there have been some unjustified and incorrect posts place on this Google platform. Constructive feedback will always be welcome but incorrect defamatory statements will not be tolerated. It is important if you are making negative comments that you have the correct facts surrounding the matter and that you clearly identify yourself so that your feedback can be challenged. We have incurred lost business as a result of false misrepresentation and matters like these will be dealt with through the courts when those making false statements are identified.