GREAT SERVICE …….. 20 YEARS AGO! My parents dealt with Grosvenor 20 years ago when they replace
GREAT SERVICE …….. 20 YEARS AGO! My parents dealt with Grosvenor 20 years ago when they replaced the complete set of house windows and patio door (9 or 10 units). We couldn’t fault them in terms of quality of product, price, or service. However, as can often happens when the original founding owner hands over the reins to the next generation, things can start to change – and, in many instances it’s not for the better! This is very much the case with Grosvenor. I’ve dealt with them a couple of times in the last 3 – 4 years and it’s been ‘OKAY’, prices were high but the service has been reasonable - (Though wasn’t too impressed one time when they told me I needed a complete new patio door after it developed a fault (and they would offer 25% discount on a new door). I rang around and managed to find a trade supplier whom supplied, fitted the parts and repaired the Patio Door at a fraction of the cost quoted by Grosvenor! … (yes, the same patio door which couldn’t be repaired according to Grosvenor because it was too old and they couldn’t get the – obsolete - parts!). My latest dealings with them though mean they are not worthy of continued business. I contacted them for a price for a new entrance door and surround. Sent 3 emails – no response! Rang up, they said they’d deal with it, took my number and email address – still no response! Rang for a final time, they said my emails must have gone in spam! Pointed out that it didn’t explain away when I had actually spoken to someone!! Quote arrived later that day, got my name wrong, no attempt to apologise for the significant delay or numerous chase ups! Just the price and schedule of work. The price was significantly higher than the 3 other quotes I obtained! Well, if Grosvenor didn’t actually want the business I’d have preferred if they’d just said that! I won’t through my money at any company or plead with them to accept my business! Such a shame, they used to be a great company!