I ordered some wellies from Birstall, and couldn't have been more impressed by the kindness I received from them (in particular, Grace). I was a silly imbecile and ordered the wrong size - twice! Their response (after the second return!) to this was:
Thank you for emailing and letting us know you have returned your boots.
That is not a problem, you've got to make sure they fit you correctly so not to worry.
I will pick the size 42 with a 41 calf and do the same as before, pop them aside until the other boots are returned then send these out to you.
Fingers crossed this pair will fit you perfect this time.
Very pleased with the correct pair - I could not recommend Birstall more. Kind, patient; and professional. Capital stuff.
Thank you Grace!