Absolutely awful communication with customers. I ordered 2 doors in December 2020, finally have one of them after pushing in March/April time this year, but am still waiting for the fire door i ordered 8 months later.
Now, the waiting period is not really my issue - it's the complete lack of communication and ability to contact the company that is so frustrating. I've e-mailed twice now in 4 weeks, no response. Left facebook messages and attempted to call. No response and just a voicemail saying that they are experiencing high demand.
I am very much a patient person but you leave me no choice but to give the company a single star. I am unsure if the company has ceased trading - and another lady has also commented this on the facebook page.
I am effectively out of pocket £400+ at this stage with no sign of the goods I ordered. I have given the company until EOD Monday to respond or will be involving trading standards. Avoid!