Hanway Medical Centre portsmouth

Poor and rude attitude of the receptionist Lauren who didn't know what good customer service means. She didn't show any patience, professionalism or respect towards her customers. I personally wouldn't recommend the practice.

Absolute disgrace. Week upon weeks of trying to get an appointment. Told to ring back 8am or 2pm, waiting on the phone in an endless cue to be told no more appointments. Shambles

absolutely dog, can't even get through to their phone lines, let alone join a queue. seriously considering leaving this practice, tried using their online services to get my antidepressants resupplied 4 times now, not had any luck, seems to just go missing off of my outstanding prescription requests, will probably have already topped myself before I get through to their phone lines

free the merger with portsdown group my surgery has gone to the dogs and that's being polite. So far I've waited 8 yes 8 days for a repeat prescription you can't get through on the phone receptionists are down right rude and they tell lies!!!! Letter will be going to family practitioners committee on Monday morning

Receptionist I spoke with today was very unsupportive and was implying for no reason that she is not lying// why ?? . I am concerned about my daughter and the way I was spoken to was disgusting. As a father I have a right to be concerned and this lady lacks people skills In my opinion of course. Additionally it is impossible to get in touch with this surgery over the phone as It does not place a person on hold it informs you to try again and disconnects you after. Tried this Friday at least for 1.5 hour And I called again as TOLD by the receptionist and you know what ?? I have been told it's too late and I need to call tomorrow or 111. I find this disguising