My mum went in suffering really bad anxiety, while she was in there the staff rarely offered her a drink, she had to ask not only once but numerous times, she had no therapy. The level of care is appalling, we never got phonecalls to keep us updated on her care, we was in contact with her luckily she took her phone in otherwise we wouldnt of known anything that was going on. When ringing the ward they rarely answered and when they did they never really told us anything. One Saturday we rang my mum and she was completely out of it, like they gave her something they shouldnt of, she was hallucination, and talking mumbled words, when trying to ring to find out what was wrong with her, a very rude staff member said well why do you think she is in here? As if to say she was in a mental hospital for a reason. She was absolutely fine other then suffering anxiety when she went in there. We had a nightmare weekend that weekend, getting told it was a urine infection, then getting told it was the medication, then thyroid. She ended up at Royal Berkshire Hospital on the Saturday due to her hallucinations, and not acting herself. Only to be sent back to the prospect park hospital as the staff at royal berks was saying theres nothing wrong they thought it was her blood sugar levels. We was glad she got sent home after being in there for 3 weeks, it was all a complete waste of time her going in there, as she is still the same as when she went in. We will never really know what happened that weekend to her, i dont think even they know why she was hallucinating and mumbling. She was drowsy and seemed like she had been given something she shouldn't of had or too much of something. Seriously its not a good place, She doesn't remember much about that weekend and im glad she dont as she would of hated feeling like that, it would of scared her, we even thought at one point she had dementia and that was it we lost her, was just nice to hear her back to herself on the monday. We wouldnt of had no idea about that weekend tho, as we never received a phoncall or nothing to tell us about our Mum, we kept ringing the ward and telling them she was not acting her normal self but no one was taking it seriously thats why i reckon they knew they gave her something and didn't want to admit it. We rang constantly, and there was always some excuse, and as the full team wasnt on over the weekend just on call doctor we was getting no where. We was saying about asking the staff that knows mum, that is this the way she acts normally. It was just horrendous. Now they have discharged her, and we feel she isnt even on the right meds. Thats there level of care, zero to none.