Telephone House Surgery southampton

Very nice surgery, all doctors, nurses and staff are very helpful. Just a shame they've not been open throughout the pandemic and the few times I've had to visit the doctor I've had to go to st Mary's which isn't far but if you have mobility problems then it is. Can't wait for Telephone house to open again

Although I have never had any complaints with this surgery I have become very frustrated that every medical appointment I have tried to make I am only offered appointments at St. Marys Surgery. The only way I can get an appointment at this surgery is to actually go there in person and book it! (This was before covid) Now I have to do a urine test but I have received a text to yet again go to St Marys Surgery to collect it! As I work full time I have great difficulty getting there during opening hours. Why oh why can I not collect it from the surgery that I am registered with?I don't know when I will be able to get to St Marys Surgery so I guess the test will have to wait. The reason I registered at Telephone House is that it is close to home. My advice if you live close to the Telephone House surgery don't register there in the expectation that you will be able to attend this surgery.

I was removed from the surgery practice without telling me why. My last visit in the surgery was in 2014, so you can assume I wasn't behaving badly. The only letter this year was invitation for covid vaccine in May even I already had my second jab in April. Useless.

why is there no other way of contacting them? the number is ALWAYS busy and there is no way to find an email address? can anyone help please?

I am so disappointed in the service - or lack of - with this surgery. I completely appreciate the difficulties they have to navigate with the current situation, but I have been trying to get an appointment for months. It has been reason after reason that I can't get the appointment - not being able to speak to anyone, having them cancelled, being told there was an appointment for me at a different surgery, getting there and having no appointment. The appointment is an incredibly important one and I can't help but feel so many people are being neglected when there are still safe ways to see and treat people.