Thomas Frame
1 Google Rating
This practice has a terrible culture! DR’s are great, but trying to navigate through the admin and
This practice has a terrible culture! DR’s are great, but trying to navigate through the admin and secretory layer is an experience I would warn against. I was appalled at how they treated me after uncovering that they had incorrect data on my records, it was up to me to prove it was wrong. At one stage a secretory even slammed the phone down on me. - I did eventually prove they had incorrect data on my file and it’s been changed, but without an apology! I am fortunate enough to also have access to private doctors, I would feel totally trapped if this was not the case. They are on another level when it comes to sloppy admin, rudeness and arrogance. - I totally get that the NHS are under a lot of pressure, but there is a level of courtesy required to do your jobs properly! Such a shame as the doctors are good.