Pleasure to visit the children's emergency unit tonight. Concerned after my little girl has vomited 6 times in one hour, I head towards the hospital as a responsabile parent. On arrival I see 8, maybe 10 other children waiting to be seen and I say to miself 'looks alright, it shouldn't take long'. After one hour of waiting, a lovely nurse sees the child and tell us a phrase that I could swear she repeated so many times before ' the waiting time to see a doctor is at least 4 hours, could be more depending on the complexity of cases'. Wondering how can it take 5 hours to see 10 children in an emergency unit, I say politely 'Thank you' and take a seat in the waiting room. Thru the 3 more hours we spent in the waiting room, and our child experiencing sickness at least 4 more times, I could see the atmosphere was relaxed and staff members on duty were spending a not to busy night. I had to wonder miself again ' was this unit experiencing a period of high demand?!' 4 hours are gone and we are invited to come in (4 hours, not 3 or 5, one could say that nurse is more precise than a Swiss watch) Happy that our child will be seen after 4 hours of waiting, we step in and we state the reason for the visit. Immediately I am being asked (that's it? Sickness only?) . I answer yes, state the frecvency of the sickness episodes and after being given a surprising look I am invited in another saloon where guess what, I am asked to wait a little more. After another hour of waiting and noticing that there isn't much happening around me, I ask a staff member if someone can actually see the child (4am). By this time, the sickness has stopped, a lovely GP visits, listened to the chest and quickly states that the cause of the sickness is a common virus which goes around around this period. Evrika! Bless the Lord! It took almost 6 hours of waiting and a stethoscope to deliver a very 'complex' diagnosis. After this experience, i do have to ask miself a few questions:
1. If this is a period of high demand, with 10 children in the waiting room and not very complex cases, are you entitled to be concerned regarding the quality of care this Hospital provides considering?
2 Do the staff members have any empathy for the children and parents spending 6 hours on a chair in order to have a chest listened to? It certainly didn't feel like.
3 Is this all an emergency unit in a university hospital can manage? 10 patients in 6 hours? In a city of 250000 people?
Not impressed at all folks.