I don’t like to make bad reviews as I know if can effect sometimes good companies negatively, however it’s been over 3 months and it’s been a tad irritating.
We live quite a journey away from the house we’ve recently bought, therefore all contractors we are asking round, are most likely going to be the ones to do work as we do not have to make pointless trips and waste fuel.
I contacted the team early September and someone came out to quote, he was really friendly and helpful however the follow up was non existent. I called the office a week after as we hadn’t received a quote yet. I was told that everyone was on holiday and would return October 25th (2-3 weeks later) but he would get someone to call me. I waited until the 28th and no call I called again and left a couple of messages / emails and no response.
I finally got though to a lady who advised the gentleman who initially came out was on an appointment and would call back. After a couple of days and no call, I called the team again and got through to the gentleman who we’d met previously, he explained that theirs low shortage on certian products which is the reasoning for the delay, however we hadn’t formally received a quote or instructed them to do works at this point, so I can’t understand why this was an present issue. He informed me he would send a quote over shortly, another 1-2 weeks have passed and nothing.
I decided to contact numerous other window companies on trust a trader (one of which was conveniently tailormade windows again, I didn’t mean to contact them for a second time, however they were at the top of the list therefore were automatically sent my enquiry) within 20 minuets of making the enquiry I received an email asking what date and time they could attend and that they would be happy to help. I responded to the email advising of the attendance back in September and shocker… no response.
If you don’t have time to do the work or follow up with a quote, please don’t waste my time by coming out in the first place. Please also do not ignore me, id of rather you said your unavailable to do work whilst at the property rather than me chase you for 3 months.
Their follow up and customer service is not of a good standard and I would stay away unless you have endless hours to chase them up. Even then I doubt you’ll get a response or help, however worth a shot if your desperate.