Goldsmiths bath

Bought spare parts to fix a watch strap, asked Goldsmiths as a jeweller to fix it, on the phone I was told £10 with free returns for life. Journeyed into town and was told by the lady "We can't use those parts" / "We can't swap the straps / they are about 1mm different" - I couldn't see it. Took watch home to repair it myself and the strap parts were within 0.08mm (measured on verniers). Fixed it myself within 5 minutes with tools in my shed. Poor service, poor (estimation) skills, poor customer relations, and poor show. Avoid.

Ok, staff could be a bit more friendly.

Great experience

Served by a foreign lady, exceptional service

Sup

Fabulous service from start to finish, with all of the staff I interacted with being lovely. Nice touch with a bottle of beer too! Would highly recommend and will be back in the future!

Sarah is a delight to work with. Pleasant and very knowledgeable. Thanks.

Excellent staff who know their products and services

I brought a ring, that had a missing stone, to be fixed. There was a new lady being trained. She was very friendly and professional. Recommended.

Informative, pleasant experience