NatWest Bank brighton

Went in today simply for a printed statement. Waited 45 minutes, and I wasn't the first in line! Shocking customer service. I have never felt so overlooked, and my fellow customers said the same. Middle of the afternoon, and they couldn't cope? (was being charged £6 per hour to park in ncp). Thanks SO much, natwest! Considering changing bank now... It was simply not good enough!

Went to an appointment booked in advance to see if this would be the place for me to bring my business. Was attended by a robotic J.E. person who demonstrated serious lack of customer service qualities, made me feel unvalued even before knowing what it was all about and how this would benefit the bank. I got up and left the premises, as was not going to do business with such institution represented by such an employee. Went to another financial institution where was attended with excellence and brought my business there. NatWest should be careful when choosing customer facing staff.

Is this a bank? Like the kind of place you can get a bit of change? Like somewhere where you can quickly see someone at the counter? NOT HERE, NO CHANGE GIVEN AND AVERAGE WAITING TIME 45 MINS. What a joke

Standing in line with 12 other customers for 30 minuets at Nat West Brighton, when I finally got to the window and asked why only one cashier was working the girl told me it was now Nat West policy. Any other business that had 12 people in a queue would understand the new policy wasn't working for their customers. I only wanted to pay a cheque in but as usual the machine wasn't working and there were no staff to ask why. Time to change banks I think, this one has become to arrogant.

Don't be fooled into waiting for an advisor. It's only to make the cashier queue look smaller. After half an hour just went to the cashier desk and was sorted in 2 minutes.

Awful, unacceptable. No till on Saturday???? I travelled earlier, to do banking before my job started, then the lady said, no till on Saturday. Where was this advertised? Can I play also with your time as you play with my one?

quick service ,really helpful staff

with latest Google maps update service uncooperative IF one doesn't agree to have their location tracked, web activity shared for annoying ads shame on google maps

I swear for anyone who do not know, this is the worst ever bank in the whole world I have tooo many bad experiences their, I have never been happy on my way out.