David Lloyd Brighton brighton

I am on a 14 day trial thinking to join but my problem is the swimming pool is chut for the last two days the stuff they are not given a good explanation why not happy. We are in the summer and I think it be nice to have a Swimming pool

It's expensive for the quality of cleaning and up-keep they perform here. The Gym has a lot of equipment densely packed together, and would benefit from a beautiful panoramic view overlooking the water, if it wasnt for the rather thick layer of dirt and condensation that covers every window of the club. Clean the windows very thoroughly and it'd be a far nicer place to spend time.

As a long standing member of DL Eastbourne thought I would pop into Brighton DL. I wish I hadnt bothered. Staff were miserable and no atmoshpere. I am so lucky to be a member of Eastbourne

Really disappointing customer service and advertisement. I saw the two week trial for 16£ online and took a 30min detour from my commute home to be told ‘computer says no’. Apparently you have to ‘enquire online’ and cannot turn up in person to start the trial. I did not see this anywhere on their website or advertisement. The response of the staff was inflexible and just poor. I definitely won’t be wasting anymore of my time checking this gym out due to this poor customer service.

This is a review based on lack of customer service. Today we had parked at the marina and our 3 year old suddenly needed the toilet, we tried the cinema and Pizza Hut but both were closed and saw the David Lloyd’s, my husband asked if our son could please use the loo as we are potty training, the girl behind the counter said customers only and suggested we tried the cinema or Pizza Hut, we explained that we had tried and both were closed. We asked again and she said it was company policy that it’s customers only. The girl was really dismissive and rigid in her view. We had been thinking of joining the gym but no way would we sign up to a place that are so inflexible, inconsiderate and unhelpful. Believe me I know they are not a public toilet but our son is 3, company’s have policies, but I doubt anyone would have got into trouble just helping a little boy and his parents out.

trying to cancel a family membership, emailed bounced back, called and waited for someone to pickup and no answer, left a message and no attempt to contact me at all. Sorry but been a member for over 10 years and now hoping this review will prompt someone to contact me.

This club is an absolute joke. There is always something broken. First it was the sauna for months. Then the jacuzzi for months. Then the pool was closed for 3 months then it opened for 1 day and closed again the second day. The air conditioning was broken for months too. It's over priced and in general just a really bad experience. You should not pay what they ask for or even consider going here. Whenever I have asked to speak to someone about it they're not existent. I've sent in several reviews on the app and asked someone to call me which never happened. Generally nobody here actually cares about the members. Virgin active is most probably much better. It's a real shame they dont exist in brighton anymore.

This is fast becoming my second home and I love it! Everyone who works there is friendly and so helpful! Keep up the good work 👌

Have recently rejoined the gym following a 1 and a half year absence. The refurb is ok but since returning the pool is much much colder especially early in the morning and after it’s been closed for a couple of days. I don’t know if they are trying to save energy bills by turning the heating off when not In use. I usually can warm myself up once I get swimming but not when it’s this cold. I just never warmed up. The changing rooms and surroundings aren’t much warmer either and last time I went for a swim there it took me hours to warm my body temp up again afterwards by drinking hot drinks. I never remember it being this cold before. Also I Notice it closes at 9 instead of 11 now ? Yet the membership fee is higher and now you can’t access other clubs in the standard membership which is a shame as the Worthing pool is lovely. Perfect temperature. They now have a tier system such that the Worthing club is more expensive even if you tried to switch to it!

Arguably the worst David Lloyd club in the UK. After months of the place being mis-managed by previous invisible manager Brian, they brought in a new manager from another club to accelerate the decline. Supposed "£1 million refurb" and months of the place being turned into a freezing cold building site have resulted in a jacuzzi still closed, stone-cold pool and new doors to the tiny lockers. Coffee area still the same grubby, tired area it used to be, windows filthy, changing rooms baltic cold, cleaning/sanitation appalling with dirty towels strewn on floor. Visited on bank holiday Monday to find jacuzzi closed (staff excuse: "we are waiting for a button to be fitted"), pool freezing cold, had to queue for a shower as they were all occupied. As if the permanently-broken facilities are not enough, the opening hours at DL Brighton are actually ridiculous. Other DL clubs stay open til 10/11pm on weekdays to cater for commuters but DL Brighton will start locking up at 8:30pm and have you out before 9pm. Weekend opening times are even more of a joke. Members are TIRED OF EXCUSES. We are TIRED OF THE HEATING BEING "BROKEN". We are TIRED OF A STONE COLD POOL. We are tired of MEMBERSHIP PRICES RISING WHILST SERVICE IS LIKE A COUNCIL POOL. Please can a regional manager take note and address the multiple problems. Either bring a real manager or refund our fees and let members move to Virgin or other properly managed clubs. The Brighton club is an embarassment to the David Lloyd brand name. The generic responses of "email the club" are growing so tired and overused (mainly because the club cannot be bothered to answer emails) and the poor front desk staff get it in the ear day in, day out. ***TO THOSE THINKING OF JOINING*** When you are being given the glitzy tour of the facilities and told about the "million pound refurb" ten times in each sentence, please stop and ask: "Why are the lockers so small you can't fit a sportsbag in them?" "Why is the place freezing cold?" "Why is the pool temperature similar to that of the sea?" "Why are classes so few and far between that thh few that exist get booked up in minutes?" "Why are the locker rooms and showers so filthy, smelly and unhygienic?" "Why do the showers have Elemis-branded soap dispensers filled with Poundland-quality soap rather then genuine Elemis shampoo?" "Why are the towels given to platinum members the size of a hand towel when other clubs provide proper full size towels?" "Where are the cleaners/ invisible "housekeeping" staff" "Does a duty manager even make an hour per week to visibly walk around the club checking why half the facilities are broken?" "Is a freezing cold coffee shop/restaurant acceptable?" "Why does the cafe serve such poor-quality meals presented like food at a homeless soup kitchen? - I have never had such an sloppy looking breakfast in my life til I ate at DL Brighton - poached eggs were not worthy of being fed to a dog let alone a paying human being. Chef who resembled Waynetta Slob was walking around the bar area which made me realise why the food was so atrocious. "Is it a coincidence that with commercial gas price hikes, the heating never works for a series of lame reasons?" "Does a million pound refurb really amount to new locker doors, a few blue lights in the pool and the same tiny, broken, bath-tub sized jaccuzi that existing before?" "Is it really safe to cram 20+ people into a sauna as the rest of the facilities are so cold members have to warm up in the only heated area of the club whilst omicron passes between them in an overcrowded space?" "Do the windows in the coffee area ever deserve a clean so that the view can be seen?" "How long is COVID going to be an excuse for membership price hikes throughout the year?" (previously they only came with a begging bowl in January each year but under the new T&Cs, they can hike the prices anytime during the year now) "Can a member actually see a general manager of the club or do they all hideaway for fear of seeing the decline of the club they supposedly get paid to manage?"