T&G Woodware Ltd bristol

Bought a cruet set many years ago and it has been absolutely brilliant. The grinders have been replaced free of charge by the very friendly and helpful staff. Unfortunately, due to droppages , I am having to buy another set but have no hesitation in using the same company as the quality of the product is excellent and the after sales service second to none.

I purchased a salt & pepper mill from John Lewis years ago, they were made by T&G Woodware. The mills have been brilliant and we love them. A little while ago, the salt mill stopped working. Remembering that they had a lifetime guarantee, I got in contact with T&G Woodware. Their Head of Customer Service, Julie, was brilliant and couldn't have been nicer. Julie sent me a replacement mechanism for the broken mill and another mechanism just in case the one in our pepper mill broke. Wonderful products, fantastic customer service and great company. Highly recommended.

As with others, my pepper mill mechanism broke and I got in touch with T&G Woodware Ltd for a replacement part. I hadn't been aware of the lifetime guarantee on the mechanism before searching for parts and despite this kitchen essential being ~20 years old, I had a new part posted and fitted two days after getting in comms with T&G. At no cost to myself. Thank you Sarah for your prompt responses and fabulous customer service. I will be recommending your products to anyone who will listen and have started asking friends and family probing questions about the state of their pepper grinders with a view to gifting T&G replacements!

The pepper mill we bought is lovely but importantly, the customer service was fantastic. I spoke with 2 different members of the team and everything was incredibly efficient whilst they fell over themselves to support me. Thank you very much, I will definitely be coming back to T&G next time!

My sister got a pair of these mills as a wedding present many years ago. Every time I've used them I realise just how good they are and now my whole family have various sets. I recently lost a stopper on the top and Fiona was just amazing at providing me with a new matching pair (as the old stopper was clearly a previous design). Nothing works even nearly as well as these. In fact if there was a slight downside I'd say that they work too well as the slightest turn means quite a lot of salt or pepper comes out. Overall look and function is perfect!