1st Move International bristol

They changed the terms of our agreement immediately after paying. After multiple phone conversations and emails we agreed a specific shipping date. I agreed to have our furniture collected before the nine-day window they advertise on their website just to be certain and arranged my flights to coincide with being in the country prior to the expected arrival date. The company left my items sitting in their warehouse for eight days and then informed me that they had missed the window for getting my goods on our agreed shipping date. This has resulted in me being without our furniture in the UK for an additional week, me flying into the USA over a week early, and having to find temporary accommodation for an additional week as the items are not going to be delivered when it was agreed. We worked it out for a 1st August delivery, I paid for a 1st August delivery, and within 24 hours of paying their bill I was told that would not happen. As of right now I have an expected delivery date of 'sometime next week' (week of 5 August). No apologies and no explanation, difficult customer service (unresponsive to phone calls and emails), and no care for the fact that they have cost us an addition £1000 above and beyond their bill, not to mention the added stress. Their website is full of promises that they do not deliver. False advertising at its finest. Steer clear of 1st Move International. If you are not going to get your items for 6 weeks regardless you might as well go with one of the cheaper services that at least are upfront about the real amount of time it takes for your items to arrive and don't make false promises and provide poor customer service.

Some of the worst customer service I have ever experienced. Delivery over THREE MONTHs late. Only advised us days before due. No offer of compensation. Leaving customers without key items and no interest in their customers. Avoid at all cost. We wish we had!!!

Stay well clear!! Collected our things mid Dec and didn't arrive until mid March when only meant to take 39 days from London to Australia. Told us that the delay was because they had to open a box to removal an aerosol can yet said box arrived unopened with the can still inside. Our main storage unit was delivered upside down which meant the top was all damaged from being scrapped along the ground. Damaged lots of our and other items even though we paid the top insurance, they refused to cover the cost for the damaged and missing items. Horrible service overall. Would not recommend!

DO NOT RECOMMEND. First the initial bill I received was almost twice the estimate. Second I was informed that 4 movers would arrive but only 2 did which was not enough as some of the furniture was heavy (the leather couch was damaged right at the start as a result). The worst part is when the household goods arrived almost 7 weeks later practically every piece of furniture was damaged/destroyed. It looks to be both a result of some damage that occurred in handling at the removers warehouse as well as some in transit. Both the level and amount of damage raises serious questions as whether it was caused by extreme carelessness verse intentional damage. The refrigerator alone looks like the Hulk threw it down a flight of stairs. When I contacted the removers they failed to even respond. In over 3 decades of military moves this is by far the worst I've had or even heard about. All this furniture was new and a wedding gift for my wife (I was notified of a new assignment just after it was delivered) and now it's destroyed. My experience was one of being charged a premium cost for sub par services. My opinion is to not use their services as the furniture I had basically got turned into firewood.

Shipped a car from Cyprus to London, arrived damaged. No one accepts responsibility. There were 4 companies involved: 1st Move International, Dolphin Movers, Autoshippers and Cyprus Logistics. On a separate note, communication was terrible, none of them seem to know anything about the processes. Simply awful.

Absolutely tip top move from the UK to the states during these challenging times during COVID. This is absolutely the best, most professional and curated move experience I have had over 25 years of working globally. Fantastic job 1st Move International! Absolutely highly recommended! The quality of preparation, wrapping and security on the pallet is amazing.

Everything right from getting the quote to having my belongings arrive in their new country was flawless and they were exceptionally helpful throughout and very competitively priced too.

Quick turnaround and "1st Move International" managed the whole process from pick up to delivery to my door. Clear transparent service! Many thanks

Shipped items from UK to San Diego - everything arrived safe and on-time!

Good customer service. Tessa was very professional. Thanks