Cliftons bristol

Tom Rawlings dealt with my purchase of a flat in Bristol which took much longer than I expected due to issues with getting a mortgage as an Ex-Pat. Throughout that time Tom was in regular contact with me to ensure that things were progressing and was able to keep the vendor engaged with my purchase despite there being long periods of apparent inactivity.!! I was impressed with his approach and asked him to handle the letting of the flat - after 2 days of marketing we have 5 viewings booked !!!

Viewing of a property to rent was confirmed, via a phone call and email. Waited at the property for 15 minutes and tried numerous times to make contact via phone and email but couldn’t make contact with anyone. In the end we left the property and are still awaiting a phone call or email. Safe to say we won’t be renting with them after this appalling customer service.

Total times wasters, booked a viewing with me on saturday, they never turned up, called or answered the phone. Big lack of professionalism. Avoid at all costs.

They do not seem to care about students. No help removing mice from the property we were renting despite it being a problem before we moved in due to a hole in the kitchen wall. Broke contract when sending people over and charged for a clean after we left despite us having picture evidence from a third party that it was cleaner than when we arrived. Landlord left them after our year. We were not the first tenants to take them to court over the deposit on this property.

Absolutely terrible estate agents, withheld deposit, slow service, threatening emails and really nasty people. Do not be fooled by the professional appearance of the place! It is absolutely dreadful. The landlord left them and so did we. Disgraceful

If there is an agency to avoid, it is Clifton's! All bad comments on internet are sadly true. I believed it would have been better for me but we had a really bad experience too. We have rent a flat for two years during our expatriation in Bristol (we have maintained perfectly the flat and paid every month). The agency has communication issue (they hardly answer to your call / emails, you need to be more than patient, especially if you are not expecting an answer...)and not helpfull at all. As an example (I could write pages), they have explained us that the appliances not working (part of the Inventory) will not be replaced because "not essential to our life" (???)... After deposit deduction agreement, we had to fight to have our deposit back. 26 days (why it is so long?) to agree the deduction + 20 additional days after a deposit deduction agreement to receive the money (the day after we informed them we launched the DPS dispute process because they told us several times it was done and it was not). And you know what, instead of receiving simple apologizes, the agency owner send us an email where it was writing we were threating them and making wrong accusation. 2671 pounds they returned back after 56 days, hopefully we never gave up. And we will inform people (here), relocation companies and DPS with all piece of evidence we have. It is a shame this kind of unprofessional agency can still act as they do !!!

Worst letting agent I've ever used.

Defensive unprofessional response not reading an email before responding with some irrelevant nonsense. No care for the residents of blocks managed. Mickey Mouse agency.

Currently awaiting a return of a £1600 deposit despite the fact that we left the property in perfect order some 5 weeks ago. Patience wearing very thin with the lack of response. Will be in their office every day from this point forward to get this deposit back. DO NOT give deposits to this company