John Banks Dacia cambridge

What a breath of fresh air. Honest, friendly and no pushy sales tactics used here. It was so easy to look at a vehicle, have a test drive and walk away without feeling uncomfortable. We did go back the next day to buy it!

We had the best customer service at John Banks Cambridge. From the moment we walked in to the time we left with our new car we felt like a priority. No unnecessary sales talk, no feeling of having to meet sales targets just good old fashioned one to one customer care. We would use John Banks Cambridge again in a heartbeat.

Bought a Sandero for work. Excellent customer service and reasonable prices. Will definitely use again.

Had a great experience at this garage when looking to purchase a new Duster. Ricky was extremely knowledgeable and helpful and we felt like we were in safe hands. Would definitely recommend going to Ricky when looking to buy a car. Thank you!

Not impressed. Booked a test drive and on arrival was completely ignored by the two members of the sales team that were working. They both spotted me but just kept serving other customers. It would only taken a second to acknowledge me and say they would be with me soon, but there was nothing. After 45 minutes I left. This is not the way to sell cars or demonstrate any level of customer service. It does not instill confidence in any kind if after sales service either.

Both Manny and Leon were friendly and helpful when it came to guiding us through the purchase of our car. They were happy to answer any questions and were informative but not pushy when it came to advising of additional services that could be bought. Due to personal circumstance a contactless collection had to be arranged which was much appreciated. I would recommend to family and friends.

I went to the dealership to buy a car advertised at £9940, they said I have to pay £10395 if I wanted it. They blamed Autotrader, then 2 weeks later they told me it was the manufacturer that set the price on the advert. Either way they know about the false prices and yet they let it continue. When the adverts are correctly priced I can remove this review, until then I need to warn others.

Good communication and customer service, especially as I was an inpatient in hospital at time of car purchase.

From buying the Dacia to servicing the car John Banks have been the worst dealership we have ever dealt with. Buying the car was hard work but we had put that down to COVID restrictions, though we probably feel now that wasn't the case. The Dacia had a service today which my 80 year old mother dropped off the car to the dealership, which it seems isnt where they service the vehicles (which was aroud the corner). Lady on the desk seemed put out that it had been brought to the wrong place and she would have to take it round to the service centre. When we collected the car this afternoon it was dirtier inside than when we dropped it off !! We did laugh when my wife suggested yesterday that the garage would no doubt clean the car when it was in for a service today. Quite the opposite it seems.

Good professional friendly service would recommend