PANDORA Cambridge Grand Arcade cambridge

I had to change a bracelet for a smaller size. I phoned the store to check one was in stock. The assistant was very helpful and had a lovely phone manner. On arriving in store I was greeted with a smile and served straight away. The staff were very friendly and offered good advice. It was a pleasure to shop there.

Stood at the counter waiting. One of the assistants goes out back gets a sign for queuing. Tells everyone to queue behind it,regardless of how long we'd already been waiting. Then proceeds to serve new customers at a counter not in the queue. Did not apologise nor serve us who'd been waiting. 4 of us left the shop. Not a good review for you.

Great range value for money staff are friendly and on hand to answer any questions you may have clean and tidy

Lovely shop and pretty displays. Pleasant service and an enjoyable experience

Too young staff. Sometimes not interested about your needs. Looking how you look like, what you wear and I have got impression they wondering if you got money to buy anything or are you going to waste their time.

Gorgeous place but can get cheaper elsewhere

Staff very knowledgeable Quick service Would visit again

Helpful staff. Small store but has plenty to choose from.

Customer service is excellent. I enjoy looking around this beautiful shop. Friendly and helpful staff. Love adding to my collections.

The other half loves this stuff ....