Cambridge Audi cambridge

Its refreshing to deal with Cambridge Audi and I can recommend Stephen Player. He gave facts clearly and without any of the tired sales jargon used by many today. Although I didnt buy a car at this time, he tried his hardest to find me the right used car as I had a very specific requirement.

Been coming here for 9 years and can say the experience has generally been 5*. The prices have been reasonable, with several things being done for free when I wasn't expecting it, and only once feeling overcharged. The staff have always been friendly and helpful only let down by a couple of communications failures (they need to check there spam filters, and learn to ask someone else to give you a courtesy call you back if too busy). I'd rather pay the small fee for a nearly new Audi as a courtesy car than the cars people get at other garages. Also getting your car back cleaned (usually) is a nice touch.

The service at this place is terrible! They had my car for 8 days. Said that they had fixed the fault. But they hadn’t, so now I need to give back the car to them again. They are still charging me full price and they don’t seem very sorry about it. They never give me and answers for why it has happened. And they don’t seem to care that much. They are being very unprofessional and they charge lots of money! They don’t reply to any emails. They always spell my name wrong, even though I have correct them about it. I can’t wait to sell my car and never go back to that place again!!

Wow!! Fantastic service from this dealer, was off to Gloucester for a weekend away with my wife when sitting in a traffic jam my wife put the window down and it got stuck, thinking quickly as we were near Cambridge, I said find where the nearest dealer is to us, we popped in and from that moment we were totally looked after, fantastic service from the staff, from never being in this dealership before I can say I will definitely be going back to get my next car. The technician sorted my car so we could carry on with our journey, I am thinking of now popping in so that they can do the work rather than my local dealership as I know they wouldn’t have done it that quickly and I would have had to pay, that’s the other thing when I asked how much the Tec just said there is no payment just have a great weekend, that was just lovely, means a great deal when you are treated in that way. Many thanks again to the team at Cambridge Audi.

Very bad sales department. Made me wait for a quote for almost 4days and when emailed to get info regards to the quote didnt even get a reply.. i do not recommend Audi. Wasting other people time.

Harvey Woodbridge was super helpful and very polite. He was prompt to return phone calls and always made one feel he was available at any time to advise and guide. All in all an excellent, personal service.

Tim was very helpful and patient allowing me to go through the car buying process with ease. Patiently guided me through the process and explained all available options. After having a bad experience with 2 other dealerships, the customer service Tim portrayed was 10/10 and really took on board what I was after. I would definitely Recommend using Audi Cambridge due to their vast collection of vehicles and also keep in communication with you through the process. Very personalised.

Karan provided me the amazing customer service I would expect from an Audi dealership! He understood instantly what my budget was, what I needed the car for and took me through a different range of options rather than one specific model, and fell in love with the car he knew was right for me, the team allowed me to take it for a test drive which I was shocked to do based on my age so I am very grateful for that, once the car has been handed over I will finish the absolute delight of a review!

My partner and I had a first class experience with Gemma, she was amazing and professional. Her due diligence was first class, she was polite and knowledgeable even though she’s not been working there for long.We we’re so bowled over by her enthusiasm we waited for her to come back from her week away as she wanted to personally present our new car to us ! A great addition to Audi.

After being messed around royally at another Audi dealer I was very well looked after here by Tim when purchasing my next vehicle! Managed to fit us in for a vehicle viewing at short notice, was as helpful as could be. Would highly recommend this dealer!