Well Cambridge – York Street HC cambridge

There were 5 staff and zero customers, well just me . I waited for 5 minutes at the till to buy a bottle of water. To be fair I found it quite entertaining

I get my monthly repeat prescription from well and I am very pleased with their service, they have always been kind and friendly towards me, I always phone first to see if my items are ready to collect which speeds up my visiting time, I find them helpful and I will keep using their service. thank you guys for looking after me kind regards Paul Dutton

Unhelpful staff, they seem very unhappy which seems to trickle down from rude and abnoxious pharmacist in charge. Repeat prescriptions seem messy and tend to be late, there seems a lack of communication from doctor, according to the staff there. Very messy service.

This is a pharmacy I can only pop in to get my prescriptions when really busy and no time to go elsewhere. There is a lady (black hair, darken skin, looks like from middle east maybe or india) she always makes problems and is very abrupt, obnoxious. Maybe she is a good person in life? But she definitely doesn’t share it with clients....

Pharmacy should ope at 8.30am. Today at 9am the pharmacy still close because they have no pharmacists.... therefore i have to take another morning off from work to come here and collect my medicines. Because my prescriptions were sent to this pharmacy by my GP. I have no other choice than come back again. Really bad.

Unfriendly staff. Lazy. Always trying to find an excuse to say 'no' (just like the staff at the surgery next door...with the exception of the doctors themselves). Been lied to more times than I can remember. Hate the place. Hate having to go there. Why is it that pharmacists have this idea that they're the same as doctors? They're not; they are shopkeepers with a vocational degree. Slightly higher than nurses, but around that level. And this (undeserved) attitude of superiority rubs off on the staff, who all act as if they're doing you a favour, for which you should grovel and humbly thank them and shower them with praise, when they're just doing their job. YOU ARE SHOP ASSISTANTS. KNOW YOUR PLACE (in case you're unaware, it's somewhere near the bottom of the ladder). And heaven forfend you stick up for yourself and demand decent service, because then you're labelled a trouble-maker. Here's an important point apropos these 'zero-tolerance on abuse' posters... If there's one industry that should show a little tolerance, it's the health industry - hospitals, GP surgeries and pharmacists. I'm not saying they should have to endure overt aggression or insults, but, by their very nature, people are going to come into these places having a really bad day, maybe even the worst day of their lives. People are likely to come into hospitals, surgeries and pharmacies feeling terrible maybe, maybe worrying awfully about their own health or that of a loved one. People are likely to be feeling ill, or fretting, or panicked, or miserable or depressed. It is the one time maybe we could forgive someone being a bit short or abrupt or less than perfectly civil. Again, of course, I'm not talking about threats or foul-mouthed insults, but maybe we could forgive people being a little short-tempered or critical. Instead people are held to the highest standard of behaviour possible in the face of officious jobsworths who actively look for an excuse to say 'no' and who are outraged at any criticism or complaint. Since when are genuine complaints or criticisms about customer service considered unacceptable behaviour? We're treated with contempt and expected to respond with gratitude bordering on obsequiousness. ...but I'm wittering now.

Find this place very good, but please if shut can u put it on your website to stop me coming out for no reason as working I need to rest where I can.Just that been closed a few times when it says u are open I understand this cause of covid but please put on website to let your customers no its shut.

You would think a simple prescription would be easy for a pharmacy to handle... Think again! Four times in a row they have been unable to provide mine, always for different reasons and always due to an issue at their end. Don't waste your time like they have wasted mine! AVOID!!

not very good leave you waiting for medication avoid that are a danger to public

They lack of professionalism. I am currently self isolating as I am ill with Covid and my friend went to pick up my ear drops for the otitis that I have. They did not allow me to pay over the phone and my friend did not have her purse with her. She went home to pick it up and when she arrived to the pharmacy, two minutes before the closing time, they were already gone! They knew my friend went home to collect her purse. That is just rude and lack of professionalism and empathy. It was on Friday evening, I guess they were rushing to go home.