Had an appointment at 1.30pm with the hygienist. Arrived at 1.30pm the doors were still closed for l
Had an appointment at 1.30pm with the hygienist. Arrived at 1.30pm the doors were still closed for lunch, when they were supposed to open back up for lunch at 1.30pm. I had to wait outside until they'd finished their lunch (it's cold - mid February) for them to open the doors. Your patients should not be made to wait outside when they are on time for their appointment and paying £40 for the privilege! I wonder if I were late for my appointment whether you would honour it, or try to charge me extra for not being on time, or make me rebook my appointment? On another note, the hygienist was extremely professional. The receptionist could also do with a course in customer service.