Jazzy Jungle Ltd cardiff

Fantastic and friendly service for my daughters birthday party. Planned at very short notice and all staff were very accommodating, extremely helpful and most importantly happy! Thank you for taking the pressure off and creating a fun birthday for my daughter and her friends.

So last Monday we decided to take our son to Jazzy Jungle for a late afternoon run around treat. The website said they closed at 6pm, but we rang ahead to check if it was going to be OK to turn up around 5.15pm. No problem they said but the cafe will be closed. No worries, so we arrived at the 5.10pm. Our boy ran around and played and we left at closing time. Today we decided to do the same thing, as he enjoyed it so much last time, so we didn't call we just turned up at 5.05pm, we also had our friends little girl and our five month old daughter. We walked in and were told we couldn't come in as it was after 5pm. I explained we had turned up this late last week and wasn't a problem, to which we had a response of "Well I'm the manager and I wasn't here last week so you were given the wrong information, we don't allow anyone else in a hour before closing" To which I responded "We have two very excited toddlers and maybe your staff should be informed correctly" However this manager wasn't having any of it. I started to get my boy and put his coat back on and try to tell him we couldn't go in to which he cried his little heart out he is only just two and a half. I also said to the manager how terrible it was that I have to explain to my son that we aren't going, and he'll probably think he's done something wrong. The manager said "It is on our website!" Which it is not. What might have been the sensible thing to do is say "Well because you came after 5 last week we will let you in but for future reference we stop entry after 5pm." But no she just watched us try to get two upset toddlers out. Disgraceful, our son cried all the way home and he was white!!! He is not a spoilt child and due to the weather conditions playing outside wasn't an option this was a treat for them both. I am disgusted by the manager and I will never be visiting the place again!!!!

The staff are lovely and my daughter had a really fun day but she did pick up food in the play area that's for children up to age 4, we found 2 sweets and chocolate button in the play area even though the sign said no food. For children with allergies this could be dangerous, also there were kids well over the age of 4 running around like mad and my 14 month old got pushed over or just older kids jumping all over the place bumping her now and then was rather annoying that other parents would allow their older kids to play in an under 4 area, staff should keep an eye on this.

Tried 3 times to go here only to be told they were full or had a private hire. On the third time was sensible and rang to check they had space 15 minutes before arrival only to be told they had no space when I went up to the counter. Won't be trying again.

Great improvements made to play areas. Staff efficient but not very engaging to everyone. Lovely coffee and decent food offered at low prices

Went to Jazzy Jungles day for a party. It was fairly busy but nice and spacious so it didn't bother me. The centre is really bright and colourful and quite airy too, not stuffy. Two parties going on, but place remained clean for as long as I was there (about three hours). The two play frames seemed good for all ages - one for babies and toddlers and one for older kids. They're separated at either end of the centre with the eating area in between so you can keep an eye which is nice as it gives peace of mind. Will definitely be returning.