Dr Shaw & Partners || Stockbridge Health Centre edinburgh

Using there IT system for appointments and repeat prescriptions is excellent. Friendly reception staff and good doctors. Great location.

Poor reception staff, too many mistakes with appointments.

Great staff

this is the third time you have changed where we can get our flu vaccinations. First it was the health centre, the princes st gardens and now having gone to the west end centre last week to get an appointment for next weekend I'm told that it is only open this weekend, Can we please have some consistency

The team have since reached out to ensure I am ok after the experience and to explain what happened. I hope to now put this experience behind me and benefit from the high quality care provided by the GPs. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ My experience with the GPs at this surgery has been brilliant, very thorough and professional. However my experience with the reception team has been awful. I attended the practice and was told to sit down immediately and there were signs saying 'don't approach the desk'. There was a miscommunication, I thought the staff knew I was there for my appointment, having said my name and appointment details over the buzzer before being allowed in to the surgery. Apparently these details weren't passed on and I was never 'checked in' for my appointment. These things happen, particularly currently as processes and procedures have changed to ensure COVID prevention measures are in place. In normal times I would have approached the desk, as I had been waiting 40 mins and was the only patient there, but the signs in the surgery made me believe that I would be breaking their COVID processes by doing so. Instead of showing any sort of positive communication skills, Caroline the receptionist, raised her voice yelling at me to explain the breakdown in process. The abuse by this staff member was an awful experience and I fear going into the practice again to address health concerns, as I do not want to run into her and be treated in a similar way again. Such a shame as the GPs are second to none.