Evans Halshaw Vauxhall Edinburgh edinburgh

Extremely disappointed with the service I received from the Manager at the service department of this dealership. I was referred by another dealership to have the car looked at and fixed under the Vauxhall warranty. Upon collection I was charged £65, even thought they hadn't yet found out what was wrong, and told if I wanted it resolved or to avoid the charge I'd have to pay over £200 to check it back in again for more investigations. Shocking considering it's under warranty. I explained I'd had the car for 6 weeks, and had been sent by another garage and was still under their warranty too so even if theres a charge they would cover it. After a lengthy discussion was told that regardless I'd have to pay the fee, which I did. Went back to original dealership and they immediately reimbursed me, but said normally when they refer someone that Evans Halshaw branch charge it back to them so they cover the payment and the customer isn't out of pocket. They were as confused as I was that I'd been charged directly! After this I went back to question why they'd done this to me if there's already a process in place. I'd explained throughout my booking that I'd been referred but they were determined to get money from me (even though they've since said they do have that process?!) No trust in this branch or brand whatsoever. Front of house team tried their best, very polite and empathetic, just a shame management were so persistent to charge me even though it's clear they were wrong. Hope it doesn't happen to anyone else.

Fantastic service yet again from Evans Halshaw Sighthill. Dropped keys of on a Sunday for my convenience,with name on key ring due a service and mot on the Monday. By mid day had phone call to request permission to fit new wiper blades so MOT pass, and advised by a knowledgeable Kyle that discount would be applied due to being card member. Phone call two hours later to say vehicle ready after service. What a turn around in this dealership in the last year,back to the great service I was used to. Gavin, Kyle and the rest of their friendly service team are a credit to Vauxhall, try them and see.

Bought a peugeot 2008 from carstore livingston, now close back in August 2019, after 5 weeks management light came on, been in touch with Evan elshaw trying to fix the issue, they book me in for today 6 of November, went there and refused to look at the car because they do not do Peugeot anymore, so why you are selling them then? Stay away from them, once they got your money they do not care anymore I am disappointed and disgust at they way they treat me

I will never be returning to Evan Halshaw again. I left my car in for a service and reported the DPF light was on. When paying for the service over the phone I was told the fault had been fixed only to find out on collection it was not. I was therefore forced to take my car to another garage to have this simple problem fixed. The customer service I received has been horrendous from the male members or staff at the service desk.

Liked the good choice of cars on sale and especially for the price when I bought mines recently. Staff when I went was great. Will be going back when my car is due for an update!

Had a great experience here with Gavin, he helped me get a great deal on a new car and made the whole process very easy. It was a really refreshing experience in this type of environment chatting with someone who genuinely wanted to help and nothing seemed too much to ask when assisting us. Would highly recommend, thank you so much for all your help!

Couldn’t be happy enough with the service from David at Evans Halshaw. He kept me up to date when waiting for my new car and gave very helpful friendly service. So much so my mum has ordered a car with David👍🏻 Really appreciate your help, along with Craig!

Extremely happy with my experience at Evans Halshaw. They were fast, friendly, and extremely helpful. Paul, who I dealt with, was extremely friendly and helpful, as well as honest in his recommendations. Not the ‘pushy’ attitude that most have a reputation of. I would certainly recommend them to anyone.

Was a pleasure dealing with Gareth and the team, very helpful, friendly and attentive! Happy buyer and couldn’t recommend them more! Will definitely be back in the future!

I have just ordered a new car and my experience from my call on Friday to ordering on Saturday really impressed me. Gavin made us feel welcome and understood our requirements. No pushy sale however, Gavin covered everything. Gavin’s communication has been first class. Good customer service is so Important to me and I have certainly had that. Thank you Gavin - Edinburgh