York Medical Group at Monkgate york

Couldn't organise a p*as up in a brewery. Worryingly terrible.

Dreadful. Absolutely awful. Can't get appointments. Worst GP service ever.

The care provided is generally of an excellent quality, the doctors and nurses are professional and caring and exhibit real empathy for their patients. The quality of medical care is however let down by disinterested and sometimes even rude reception staff who make calling the surgery unpleasant at times, utilise online booking to avoid reception staff.

Spend this morning from 8am till nearly 8.30 to get through to surgery but constantly clicks onto message service but no way to leave a message. Still not through as I write this. Very poor service. I am told it opens at 8. Obviously not!

Under so much pressure from reception, admin and all medical staff. Very impressed with the treat both me and.my mum have received. Thank you so much.

ABSOLUTELY DISGRACEFUL AND DANGEROUS PRACTISE . My partner and myself have on different occasions been left without medication for days after ordering through the phone line , then been told by very rude staff that answer phones are not doctors that it’s your fault !!! Without getting any notification that you need at review your meant to be a mind reader even though you can’t get to see or talk to a doctor !! Well he was left 4 days and had to contact the hospital who were so lovely and got his medication. This practise needs a major over haul and retraining if I spoke to my customers how there staff to to people I wouldn’t of had my bussiness 35 years ! . This is now being placed in the hands of the GMC a full report and the hospitals comments to them . All I can say in a difficult time the doctors are suppose to be a safe place .... STOP BLAMING THE PATIENTS AND COVID WE ARE ALL UNDER PRESSURE YOU ARE JUST RUDE AND INCOMPETENT.

my baby is seriously ill again! for 6 weeks there is no medical help for her, 6 weeks only Covid covid from your side. when the emergency visit is booking you call back after 4 days! next time you send me with her for a covid test and when I try to contact you again send me to other places in york for a visit and again no help! even though I am pregnant and I do not have a car, do you consider it good medical care? it affects her mental health

A very good practice. I have been a patient for many years now and have received excellent care from friendly staff from Reception to the Doctor's. The new telephone system is my only complaint - it is truly awful. I held on for 37 minutes the other day!

For all the GP bashing out there at the moment, do remember that services are under pressure and everyone in the NHS, GP's included are working bloomin' hard. Yes getting through to the practice is tough, but so is managing demand. We are still in the middle of a pandemic people! All of the staff here have been nothing but professional and kind to me. When I needed to be seen face to face, I was (and had the GP appointment and ECG the same day), when I simply needed something that could be dealt with over the phone, then that's what was done. Many thanks to the practice, truly appreciated.