Bank of Scotland edinburgh

So i have no idea from where are this bad comments. If you do not know how to use the machine use the counter, people follow the procedures to keep your money safe, so easy to complain, but so hard to understand and use the imagination, what will happened if they do not follow the procedures and safety measures - your account will be hacked or emptied by professionals thefts.

Went to the bank with half an hour to spare to unblock my card simply because I tried to buy a phone online. They kept me waiting on a phone in the branch to their fraud team, for over an hour and a half before they just decided to call them themselves. Realising I wasn't going to get served tonight they pressured me into leaving after wasting all my time, because they want to go home. Yeah me too. In all that time no one offered me so much as a glass of water. I've been unfailingly polite but that is *terrible* customer service. Ironically asked the head of customer services if I could trouble him for a coffee, what with me having waited on a phone for all that time. He said no. Final straw was when one of them tried to spin it to say "Well you came in here in the last half hour, and now we're stuck... We could just have said sorry, no." Unbelievable. How dare I inconvenience them with a request to let me use my money when they have arbitrarily suspended my access and only allow thirty minutes for it. What a nightmare customer I am.

Nice, clean branch with good amenities offering a dedicated business desk and various financial services. Usually lots of staff and minimal queues. Staff are helpful and numerous. Sadly the parents of the local school fill the car park up terribly at peak times.

Horrendous branch staff and paying in machine.. Never in 2 years i have managed to get things done in one trip without having to jump from one counter to another then to another one. BOS management should put some effort into this place and try to fix these issues.so annoying and time wasting.

Hate going to this branch. Have to go to this branch as it's the nearest to my home. But still have to get a bus, after my local branch closed at Goldenacre. Every time I've been so far, I've had to wait in queues for ages. Last time was 20 minutes waiting!! Awful !!

A young lady served me, Coby I think her name was and she was fantastic. It was nice to see someone so enthusiastic to help and made it a really nice experience even though I was only depositing some cash. Ask for Coby!

We had the pleasure of working with Sonal at this branch who provided excellent service and treated us with warmth and kindness. We are officially switching to this branch for all further banking needs after the great impression she made. She fixed in 30 minutes something we'd been waiting 4 months for from another branch in Edinburgh.

Great staff been banking here since last bank kept shutting down branches the staff here are great very helpful even in these trying times

Service can be not so good at times