Europcar Edinburgh Airport edinburgh

Fantastic service, I think by Gerry. Had to wait a bit to be served, but all the staff members were so friendly and helpful. They upgraded us to a better, more economic car, no charge. After dealing with some poor car rental companies, I highly recommend renting from here.

Bit stressing, lady on the counter was as cold as the weather outside, was ready to send me away , the card I used for the booking wasn't working on their machine and she "could only" accept the the same card. Had to insist she tried again. I've used Europcar in quite a few countries so far and this wasn't the worst but was far from the best experience with them.

Got a great car (Volvo V90) in good condition for a fair price! Service by Mrs. Afrouz was great and drop off was fast and efficient. Only pick up needed around 40 min of waiting and should be more efficient.

We started by waiting 2 hours in the middle of the night before being called to the front desk. Each customer was busy about 20 minutes at the desk to get their car... We were charged 60£ (2/3 of the total price) for arriving few minutes after midnight because our flight was delayed. Nothing was ready although we had a reservation. The very unpleasant Europcar Person had to fill in by hand a hole sheet with the information I already filled in on the internet. Then he almost forced us to take extras, like navigation system, automatic car, extra insurance... We had to insist we don’t want it and he didn’t stop making arrogant remarks. I was stressed the whole week end because of that person, when there actually was no reason to be. The roads were very fine to drive even the single track roads. By chance returning the car went fast and well, nothing was to declare and an Europcar employee was rapidly available to check the car. The global experience was quite unpleasant and you can be sure I’ll avoid Europcar as much as possible in the future.

Excellent service from them, from my arrival date to my day of departure. Friendly staff and went out of their way to ensure everything went smoothly.

I booked a hire car online and when I went to collect it I was told they didn't have that size of car available, so they upgraded me to something else at no cost. The car came with a full tank of petrol, so no worries about trying to get to the nearest petrol station like some hire cars I've had in the past. Handing the car back at the end of the rental period was exceptionally easy and very quick and the staff couldn't have been more helpful.

Amazing service, Europcar EDI airport is willing to go the extra mile. Forget about Michelin guides; Europcar EDI has got you covered for splendid food recommendations. Have never tasted such delicacies at a car rental in my life. A-MA-ZING! How one can transform a regular vitamin bomb into a national treasure super-food by simply dipping it in batter and frying it for 4 minutes blowed my mind. Def recommend 11/11. Attached you will find some photos to include yourself in our experience.

Had to wait 30 min to pick up the car. Then got told the horror stories to try to get us to purchase additional insurance. Why this is not included in the hire package, I'll never know. I was also given the wrong size car, smaller from that that I booked. On a positive note, the new employee who dealt with me was polite, curious and rectified the wrong car issue instantly. Perhaps the local management at EUROPCAR need to get a grip on these issues. Returning of the car was straightforward and easy.

Contracts that have not been agreed are signed for signature and incorrect information is also given at the counter. Very unserious.

Had to wait nearly an hour, but was very busy. Returning the car was much easier.