St Johns Road Sub Post Office edinburgh

2 items been posted at this post office! One was opened when received, the other had the contents removed but letter still in the envelope. Hoping it’s just a coincidence and potentially opened elsewhere through the system.

Awful. I was behind a very elderly OAP who was told her post office account PIN number was wrong. The OAP said it was the same PIN number she always uses to withdraw money every week. The person working on the till said it was the wrong number (but with completely unnecessary attitude, wide eyes, facial grimaces etc). The customer, who clearly looked to be aged in her 80’s or older, then asked what she could do to get some money from her account, to be told there is nothing they can do and she has to go online. As an employee of a bank, I don’t believe for a second that the only process for the post office is for the customer to apply for a new pin online!? There will definitely be work arounds, such as providing ID, or calling a call centre, and absolutely no support was provided by your post office. The customer was the silent, clearly upset and stressed by the situation, and your other customers then stepped in to try and help her and work out what she needs to do. She was telling people she didn’t have any money and your employee didn’t care in the slightest. It was actually disgusting, the attitude your server had, the complete lack of compassion for somebody who quite clearly required further help. I am honestly disgusted and I would say that you will never get my business again, but sadly I wasn’t given the opportunity as you refused to then post my driving license as “we don’t do that here”. What, you don’t sell envelopes and stamps to post letters to the DVLA? I am gobsmacked by how inept your employee is, and based on the other reviews here, it seems I’m not alone. Get a grip.

Thank you to the ladies who helped out last minute with my parcels!! I'm very grateful.

Terrible customer service! Arrived during opening times to be informed at the counter they would not issue me an international driving permit as it "took too long" to do and I should "come back another time as we want to close soon". I had to ask at what days/times I would be severed, to just be told opening times. Could not recommend this Post Office!

Idiotic customer service in the post office. Head post office should take necessary action to fire the employees working in this post office for their Stupid & rude behaviour. The worst service have never seen. If some negative rating is there I vote for it.

Good and professional service, only the opening hours even if displayed on the window should be also updated online. Current times: 9-17.30 Monday-Friday 9-12.30 Saturday Closed on Sundays

Says closes at 8. Rubbish. Closes at 5. Shop closes at 8.

Fast efficient service

Shocking customer service. Took in a parcel without a lable. Because, it clearly states on the email from Royal Mail, that they will print off the lable in the post office. The 2 staff members wouldn't listen to me and when I tried to explain this and show them the email. They got aggressive and ignored me. Very poor. They should go on a training course to grasp simple customer service skills. And possibly learn their companies policies.

Twice they haven't been open at their advertised time on Post Office website or Maps. Get it sorted?!