I bought a beautiful dress and entrusted Serafina at PINS AND NEEDLES, Lochrin Buildings, EDINBURGH with my alterations, and to add my personal touches. She was very friendly and I completely trusted her with my wedding dress. We had a few fittings where I pointed out some things that needed fixing, and again I had faith that Serafina wanted to do a good job for me. How wrong could I have been?
I picked up my dress two days before I had to leave for the wedding. Serafina had it all wrapped up and ready to go, not leaving me opportunity to try it on. When I arrived home I immediately wanted to try on the most important dress of my life. And... IT FELL APART. Sefafina hadn't finished my wedding dress. She had only tacked it up in places, the finishes were very messy, the inner hoop, which she insisted on changing, collapsed - meaning I had to hold my dress up when walking down the aisle! There even were still pins in it!!
Despite all of this, I don't like to think this was on purpose. I asked my sister and Mum to speak to Serafina at Pins and Needles to find out what happened. She gave us endless excuses, none of which were remotely excusable. Refused to admit fault, and offered only £20 compensation for causing undue distress on my wedding day.
Please DON'T TRUST Serafina at Pins and Needles with any tailoring. She couldn't even finish the bridesmaids dresses properly, we had to tie the ends where she had removed beads and not tidied it up!!