Shawlands Surgery glasgow

Was a patient for a long time, no longer. Doctors refused to take my partner seriously or further investigate many issues - dismissing due to stress, what turned out to be varicose veins in the pelvis. Most doctors have a very poor manner in dealing with patients, acting as if our presence was an inconvenience, rushing through each appointment with solemn faces. We would be heavily chastised and even refused appointments for being no more than 3 minutes late, and yet were usually expected to wait at least 10 minutes after appointment time to actually be seen, which happens yes, but the attitude towards such minor lateness shows they value their own time much more than ours as patients. The best doctors we both dealt with were always locums, who would show the gulf in service with both bedside manner and time given. Receptionists, with the exception of one that we encountered were all severely rude, hugely poor in dealing with the public in person, and would always make you feel unwanted or like a waste of time. Again only seemed to value their own time. Would make you feel stupid for asking questions. Got to the point we actually put off going to the doctor because of the atmosphere and treatment we would receive, when we should feel happy and free to visit our doctor with any health concerns. Genuinely seems as if everyone has given up, doesn't care, and just does their job because it's their job - 'careerists'. No level of empathy or understanding to be found anywhere. The positive difference was obvious in almost every way once we switched doctors. Do not recommend if you want a doctor that cares.

Dr Boyd and Dr Leslie are very perceptive

Not worthy of being doctors they dont have a clue about real symptoms unless its a cold

Kind and helpful reception staff and very happy with experience with the doctors to date.

God help you if you or a family member has the bad luck of needing an endometriosis diagnosis. The male doctors are good at patronisingly explaining to women what a period is and the female doctors are marginally better—but if you want someone to really listen to the words coming out of your mouth, you’d be better speaking to Alexa.

Been with them for five years and a whole host of health problems always found the staff, nurses and doctors at the surgery to be fantastic. Also very quick turnaround for appointments in general.

Been with Shawlands Surgery since a baby, best support ever. Reception and Doctors are very caring: Dr. Leslie Dr. Farlen Dr. Cruckshank

Was a patient for a long time, no longer. Doctors refused to take my partner seriously or further investigate many issues - dismissing due to stress, what turned out to be varicose veins in the pelvis. Most doctors have a very poor manner in dealing with patients, acting as if our presence was an inconvenience, rushing through each appointment with solemn faces. We would be heavily chastised and even refused appointments for being no more than 3 minutes late, and yet were usually expected to wait at least 10 minutes after appointment time to actually be seen, which happens yes, but the attitude towards such minor lateness shows they value their own time much more than ours as patients. The best doctors we both dealt with were always locums, who would show the gulf in service with both bedside manner and time given. Receptionists, with the exception of one that we encountered were all severely rude, hugely poor in dealing with the public in person, and would always make you feel unwanted or like a waste of time. Again only seemed to value their own time. Would make you feel stupid for asking questions. Got to the point we actually put off going to the doctor because of the atmosphere and treatment we would receive, when we should feel happy and free to visit our doctor with any health concerns. Genuinely seems as if everyone has given up, doesn't care, and just does their job because it's their job - 'careerists'. No level of empathy or understanding to be found anywhere. The positive difference was obvious in almost every way once we switched doctors. Do not recommend if you want a doctor that cares.