Not a relaxing experience at all was very let down, we had a deal and not cheap for the thermal experience, when we where told because of covid our time in the thermal experience was cut to 90mns instead of 3 hrs.... By the time we went through our check lists and shown everything we had 40 mns as we had to be back upstairs at 4.30 for lunch, we never had time to relax and didn't use everything, once we went back upstairs for lunch wd where shown to our table in a dark room with no windows and after 40mns u had to approach a member of staff and ask if we could order a soft drink, we then had afternoon tea which was lovely however we didn't get offered tea or coffee until a member of staff came over and asked how it was, this was when we had finished our sandwiches, we had to also ask for our prosecco also and the tables weren't cleared bedside us when customers where finished, felt like a second class citizen, would never go back, I asked where the toilet was and there was one disabled toilet for everyone, our robes where hard and crumpled, was very disappointed.