
Aaron G
1 Google Rating
I was staying in the City Center at a hotel that uses them (The Apex). I called them to ask if I can
I was staying in the City Center at a hotel that uses them (The Apex). I called them to ask if I can have some items washed in cold and others in warm. After 10 rings, someone finally picked up and said that was fine. There was no mention of this being an extra cost. (They already charge £12.50 for a tiny bag). I fit everything into their designated tiny bag, yet they decided to charge me £25 for two TINY bags of clothes because I said some were machine wash warm and some were machine wash cold (which the labels say anyway). They never bothered contacting me, though my email and phone number were BOTH on their receipt they can't read apparently. On top of that, the cold-washed clothes smelled HORRIBLE with a foul moldy odor I just discovered upon returning home. So, I have to wash this again now anyway. Oh - and everything washed in warm is no longer as soft as it had been which is sort of irritating (really) for underwear. Ask your hotel if your clothes are going to Majestic & avoid them. I could've done 18 loads of laundry here for what they charged me for 2...and they wouldn't have smelled like mold. Despite how much business they get from the Apex, they refused to refund a penny. Disgusting.