ScS – Sofa Carpet Specialist glasgow

OVER PRICED, POOR QUALITY. Being named Sofa Carpet Specialist you would think they'd be just that but sadly this is not the case. I bought a carpet and arranged for it to be laid only to have them phone me the next day to say they didn't have the carpet they sold me. I couldn't cancel the order when they called with this news as they needed me in shop as I paid by card. Not only this but they refused to order a similar one, they needed me in the shop to do this also. So I was stuck waiting two weeks past the original date for laying in the original colour unless I attended the store again which is not convenient as I'm disabled. When the date came for the carpet to be laid they never turned up. They cancelled my order without confirming it with anyone because they couldn't get hold of me on the wrong phone number. I'm still waiting. I will never even consider this place for anything again. Their goods and services are overpriced by a huge amount if you take 5 min to look about online.

Very helpful and friendly staff who spent time talking us through our options - both for colour and style of sofa and payments. We decided after we had bought our sofa that we wanted to add on a footstool and, again, the staff were friendly and helpful. Would definitely recommend!

I purchased a sofa from this store a month ago the staff was friendly and helpful but my only complaint is at the beginning when i , my wife and my 2 kids entered the store and tried to walk around the store and have a look at the sofas the way the store staff were watching us we weren’t feeling good that was like you have cctv camera keeps following you incase you steal something which was so annoying rather than that all was good

The furniture here is lovely and the quality is very good but the service was appalling. My husband and I visited this store to make a definite purchase (after visiting the previous day). Were put off by the lack of courtesy and actually felt as if we were a bit of a nuisance. Very nonchalant staff, all male and full of their own egos and couldn't care less whether or not they made a sale. One of the assistants was so hostile that I came away slightly shocked. (I had a problem remembering the exact measurements of my existing sofa and he was so disparaging, aggressive and dismissive that I wondered whether what was going on). Fortunately my faith in civility was restored when we visited another store and the staff were friendlier and more eager for us to spend a significant amount of cash. Shopping at SCS makes you realise why some shops are all going out of business, staff lose their jobs and people shop online instead.

Used SCS for first after a few issues with DFS, ordered a leather corner sofa, only for it to turn up 3 days late even though getting it booked in by the distribution centre. Sofa arrives damaged and with a few other issues. So phoned after sales for it to be dealt with but now considering a refund as goods did not arrive as ordered.

Sales manager Andy made our visit worth the while. Very friendly and a great laugh

Felt at ease no pressure plenty of choice fab prices and staff so friendly and helpful

Worst customer service ever DO NOT WASTE YOUR MONEY HERE Your couch will be 6 months old looking like a sink hole and they could care less

I booked an appointment here, purchased two 2seater leather sofas, Stephen the salesman was excellent and informative, the only downer was a January delivery date, although this time appears to be normal. Good parking and easy access all with a tremendous selection of stock. Both impresses and well pleased.

From entering your premises to leaving it was faultless ,especially considering the Covid issue but our salesman was very helpful.would recommend your company to our friends