Barclays Bank glasgow

I've been with this bank for quite some time and their online presence is really good, but to be honest I was let down when trying to open a joint account with my wife. I had visited 4 times and still nothing had been achieved. The first visit (without an appointment) I was told that if we bring any three pieces of identification we would be able to open it no problem. The second visit ( without an appointment) we were told the documents were not acceptable and the list of acceptable documents are online, pop in any day and it will be sorted. The third visit we were told we need an appointment end of story and we cant be seen so we need to try again but you can still pop in any day and see what happens as we both worked. The last visit we were told (by the guy we met the first time) we need to make an appointment......... but they have no date for 2020 in their diary as yet in 2019, (let me be clear I had asked for appointments twice prior and that's the same story I heard) also the visits were unnecessary and we could open joint accounts online !! I was impressed that I remained professional at that point but I'm not that kind of person anyway. I am really disappointed with that level of customer service, I work in the NHS and I am certain that if I gave my patient the runaround like that for an appointment there would be a complaint and I would be called by my line manager to explain it. What's even more annoying is my wife actually opened a joint account with her bank online in no time. Customer service is very important for businesses to succeed even banks, if you cant manage to have good customer service then close the branch and make everything online. Please remember we can switch to other banks like any thing else.

Busy, but I always find myself there around lunchtime. The saving grace truly is the customer service. The staff is lovely. I haven’t ever had any problems getting things handled and the wait is not a bother. Just plan ahead!

Visited on a trip to Glasgow, easy to use... however would be helpful to have more counters open during busy periods.

My partner and I were here today and helped by Scott. He was extremely knowledgeable and informative. Thank you for the help!

Terrible service and organisation. The staff don't care about you and don't approach you to ask how they can help. When you finally get to speak to someone to find out that counter services close at a pathetic 4pm, they can't tell you where the nearest alternative Barclays branch is and when they do find out they can't give directions to it. They also don't offer you an appointment for a more suitable time/date. I haven't been to Barclays in a long time and bank elsewhere but i'm convinced that it's right to close my accounts which I will be doing when I can finally get some service. I mostly bank online but at least at my other bank when I do need counter services I am immediately greeted, shown to where I need to go and served efficiently and pleasantly. Barclays staff at this branch could really learn a lot from them.

The staff wont give any useful explanation, and their attitude even let you thought they are trouble maker and seeker!

Hi Dear, I'm very happy with your good and kindly service and staff. I have a request please make an ATM outside of bank for pay in money is better to help each other. Thanks a lot, Soltani

Great experience, friendly and experienced staff. Hassle free and quick.

Worst Barclays branch. Bad service and judgemental treatment from staff. Took the money without returning the right amount. Disappointing as always thought Barclays has been a good banking service with impeccable customer service until my worst nightmare experience. Lots of room for improvement.

Opened a student account flawlessly. I had the help of Ms. Bernadette and she gave me such a great experience. Although I had documents that were not signed, she was willing to wait for me go to my accommodation and get the signed papers and come back. Thank you for being so generous!