Was booked 3 nights here due to my flat being deemed uninhabitable due to two water leaks. Was told everything was paid for prior by my letting agent. Arrived and they tried to charge me extra for parking, £5 per night . I told the receptionist I was told everything was paid for, the room, breakfast, parking. They said I had to pay for parking there. Checked with letting agent who again said parking was definitely paid for, but if there was any problems they could pay again over the phone. Receptionist then told me they couldn't pay over the phone, they either had to come in person and pay or some other form of paying by card that sounded a lot more awkward than it needed to be. Its 2020 who doesn't take payments over the phone?
Ended up just paying for parking myself for 1 night. Room was nice and clean. Still not good for my situation as no cooking facilities, not really suitable when it's to replace my flat for the weekend. I was woken early by kids running down the hallways screaming. Then upon leaving the hotel thst day I noticed a sign saying to pay for parking, phone xxx number to pay??? So my letting agent couldnt pay over the phone for parking, yet they had to phone to pay for parking. Did not return to the hotel to stay the remainder 2 nights as I did not want woken early again and refuse to pay for parking when its already been paid for, what hotels even charge their guests for parking?