Cottingley GP Surgery leeds

There is a reason for the poor reviews - because they accurately describe the lack of interest shown by staff when responding to the most simplest request. Everything and anything, it seems, it too much trouble. The pandemic has given this practice an excuse to follow other surgeries in a race to the bottom. No face to face appointments and telephone appointments are not kept. It's a disgrace. An absolute disgrace.

Absolutely Rubbish, if that's the best word to describe. I have called three day's in a row ,waiting an hour with no appointments available. This place is just a joke .Do you think people have enough time to waste over the phone ? Avoid this place and register somewhere else .

Over 5 years with them. Suddenly my pharmacist telling me ''You are not patient with them anymore''. I was collecting repetitive prescriptions. As a result I stayed without medicines and have long term illness. Big thank you for all that time...yes this is sarcasm.

Yesterday called to book an appointment for my little one, they said they haven’t got any more appointments available, although my child was struggling in pain with an infection. They have advised me to call tomorrow. Then because my child’s health was getting worse I have called 111, which have said I will receive a call from my GP before noon. This morning call them at 8 o’clock sharp and the answering machine was telling me they’re having a training day, and I call was redirected twice towards The GP practice that they fusion with. The other GP practice said they don’t cover for them today as they are open, they probably would’ve forgotten to turn on their phone!!!! So I’ve tried calling back again but again I was diverted, decided to call 111 again. Finally here I am waiting for a call from a different GP but in the meantime I have received a message that I need to call my GP tomorrow again. Are they mocking us? The person that yesterday told me that they haven’t got any more appointments didn’t bother to tell me they’re having a training day today, even advised to call today at 8!!!and now I have to call them again tomorrow, meanwhile my child is suffering in unnecessary pain because of their “professionalism”

The cottingley surgery is most possibly the worst surgery I've ever been to and with all the different doctors that have tried to run the surgery not one seems to have ot right. Every other surgery I know will book you in for an appointment same day for the next available spot. I.e phone monday anytime and book appointment for tuesday or Wednesday. I mean what's so hard about ringing and booking appointment for wednesday on a monday? Just to add to my review its 15th June 2021, three weeks been waiting for an appointment, even before this backlog could not get an appointment. There is one staff member thats really nice but the rest need to learn customer service. I've been snubbed and looked down at.no wonder this surgery is always on its arse. Also only seems to have doctors there once a week. How can a surgery operate like that. ALSO IM IN TOUCH WITH MY OMBUDSMAN.