Nuffield Health Leeds Hospital leeds

From Pre op to Discharge an absolutely wonderful experience during a worrying time. Made to feel comfortable and given time by all staff members. Wonderful food too. Not wanting to go back in a hurry but would not feel apprehensive about it if I do

Absolutely appalled at the behaviour of the car parking staff! I have used this hospital twice one year apart and had the same experience with the car parking staff on each occasion. They make you feel very unwelcome, almost as if you are a hindrance and annoyance. They come across as very rude, unwelcoming, and thuggish. Someone needs to remind them that they are no longer minding the doors of a nightclub against drunken louts, but they are there to assist vulnerable people who have come to the hospital seeking help for their health concerns. I really hope by my next visit something will have been done about this, otherwise I will have to start looking into alternative hospitals.

I’ve found that the care under this hospital is second to none. From surgeons to nursing staff they are are fantastic. Now, where it goes wrong is when you’re wanting to make contact. Their communication is pitiful. I’ve filled out their online contact form three times for certain questions to answered, this was after being told ( via their telephone number) that someone would contact me ( which they didn’t, and I’m still waiting ). Again, if you are wanting to chase something up or find out information, it very tiresome. And I will state that I’m a private patient, so don’t think you’ll get preferential treatment. Again, I must stress that my consultant and nurses where fantastic but nuffield is severely let down by their communications. Unfortunately, when you’re stressed about hospital procedures and results, this is the last thing you need, believe me. Think hard about using Nuffield. 8/01/20 REPLY TO NUFFIELD RESPONSE ; Regarding your reply. From reading your reply it appears I need to be clear as to why I’m not too happy with your communication team. After my final consultation ( 9th September 2019) I was told I would be referred to another consultant. I was in the understanding that you or the next consultant would make contact. After a lengthy amount of time approx 3-4weeks of hearing nothing I’ve then made attempts to speak with you. Using your online contact form requested an update. I was then told that I would be contacted by my consultants secretary. This did not happen On the 8th October 2019 I have then filled in another email contact form asking to be contacted again and I’ve also asked another question about my care which was made on behalf of my GP - this was recieved but you did not answer. On the 19th November I’ve then filled in another contact form asking for contact and expressing my disappointment to the fact that no one had contacted me to which you yet again did not answer. in all three email contact forms ( over a month) asking for you to make contact me. After placing the review of Leeds Nuffield on google on the 7th of January I then received a phone call from my consultant secretary and Nuffield management in reference to my review. Now I accepted their apology for their failings this afternoon but after reading this reply I’m somewhat perplexed! Not only is it factually wrong I find it somewhat patronising. You may not have any “ control or influence “ on another consultant outside Nuffield but, I was asking for information on three separate occasions over a 4 month period for which you didn’t reply, surly that is not too much to ask. If I was rating you now you’d get even less stars!!!!

I recently had surgery to relieve the pressure on my right trigeminal nerve which had gone mis diagnosed for nearly five years. I bless the day I met with Mr Deniz who took the time to discuss my problem and talk me through the options.. I had the surgery and was home five days later. All my care from the theatre staff down to the ladies who took my food order was wonderful. Thank you all

Outstanding very well looked after by every staff member would also like to say a massive thank you to Mr kaul for giving me a new lease of life true professional and gentlemen

First class service, world class staff. I had a quad bypass with Mr Javangulla and cannot praise him and his team highly enough. With the drugs I forgot many of the staff names but I will always remember with fondness and gratitude for the time we spent together. Wherever you all go walk with pride, your quality is known.

Big thanks to DR James H. and the team for looking after me. It doesn’t happen often when you under a doctor who’s a ‘human’ at the same time ;) Per OP he didn’t everything he could to find the best solution for me! Surgeries are always a bit stressful, but the team made me feel safe and they couldn’t be more helpful. Thank you!

I just recently had orthoscopic key hole shoulder surgery at the Nuffield and what an experience it was , I was greeted in the morning and took up to my room . I was visited by Mr Wright , who has over 20 years experience in this field and is a lovely Surgeon who explained to me about my surgery, I was given a good menu and chose what I would like to eat at the end of surgery. I had my surgery and was taken to the recovery room where I was still high as a kite but made feel so at ease and was cared by tess and others , I ate the lovely food and just chilled till it was time to go home . The general anestic guys were so good to say how scared i was about going into theatre. A credit to the staff and hospital. Thank you once again

Best hospital ever proper looked after me

My overnight stay was absolutely outstanding, I can't fault a thing. All the staff were very friendly and helpful, which made me feel more at ease, as I was very nervous about my operation. The staff were always checking on me to make sure I was comfortable and had everything I needed. I can't thank the doctors, nurses and other staff enough for all that they did.