I deliberately created a Google account so that I could share my experience today. I headed to Kutchenhaus with my siblings and son to try and help my sister decide on a kitchen for her new house. We'd checked the closing time before we went and knew it closed at 6pm. For me, everything was fine at first, we looked around the ground floor and then the first floor, although later my sister said she had to locate one of the sales staff to pass on the measurements of her kitchen after all the sales staff ignoring us (they knew we were there and appeared unhappy about it). When we were heading back down, I was trailing behind the others as they headed back to the kitchen we all liked best on the ground floor. There was an older assistant at one of the tables clearly complaining to the younger one dressed in a blue dress about us if the comment made by the younger of, "Just chuck 'em out, we close at six," was anything to go by when there was 10 minutes to go - she noticed me walk passed after that and we were the only customers in the showroom at the time. We all decided to leave and as we went passed them again, the younger blue dress assistant tried to shore up her bad mouthing by breezily asking if we'd found everything we needed and another third assistant giving some feeble excuse to all their rudeness that they were all getting ready for a Christmas party, we said yes as we had found everything we needed - we found that we didn't want to buy from there anymore as although they were one of the more expensive places we were looking at and liked, you clearly can't buy courtesy and we would rather pay for a poorer kitchen from nice people than pay to be insulted by a more expensive company. Congratulations Kutchenhaus, even though we'd dropped off some measurements today, you have just lost a sale. If only I could give zero stars because you don't even deserve the one I've had to give. Good quality kitchens, poor quality sales staff. UPDATE: the above happened on the Saturday, after my sister contacted the manager of the store on Monday, we have decided to update the review as he has dealt with this situation swiftly - four stars, three for the kitchens and one for the manager.