Halifax leeds

I never had an issue with them so far :)

No use whatsoever. Spent ages queuing to be told just go home and sort online banking out online... If it had worked online I wouldn't have wasted the time to come in store! No wonder its got two stars. Probably worst bank going. Unhelp and rude!

I open online bank account took my pic I'd and proof of address there they don't even know what proof of address means they started asking me question that how long I been living in UK I said long enough to know what proof of address and photo I'd means irogent staff sent me home two times they sitting tuere mocking people which in not right they dont know what proof of adresss mean they refused to take my other bank statment which is with another bank they refused letters from home office. They should have somebody who knows at least what proof of address is and now I see why they getting so many bad reviews its cos ignorant staff there shame on you

I wanted to transfer money from my Halifax account to our personal bank. Went through vigorous security checks. No problem there as I felt confident and secure with all the checks. I received a telephone call with the required four digit code which was entered, only to be told that I had to telephone them to confirm the transaction. Again, no problem. Valued the added security. Did that, only to be told that we would have to go into the branch. The telephone line was dreadful and I couldn't properly hear. As a result I misheard one question and my wife was prompting me as I spoke. I was then told that as my wife's voice was heard in the background and I misheard a question, bearing in mind we had gone through multiple security questions on line to get to this point, they would not aporove our transaction. I quite understand the need for security and extra vigilance but this was way over the top. Needless to say we will be taking our business elsewhere. When they cannot differentiate between genuine customers and fraudsters there is a definite problem.

Bad customer service team