HSBC leeds

Angela and her team are very good. I always get great service from this branch. Keep up the high standards Horsforth.

VERY FRIENDLY STAFF WHO CAR,NT DO ENOUGH FOR YOU ALWAYS GET A SMILE BANKED WITH HSBC FOR 30 YEARS HIGHLY RECOMMEND THIS BRANCH

I have been a customer with this bank since a small child when it used to be called Midland Bank. It has got worse and worse and I've moved my main banking to another high street bank. They've closed down most of thier branches so it's very difficult to see a human. Their call centre staff are from abroad and struggle with English, logic and maths. You can't send them any sort of meaningful message even inside internet banking as it doesn't accept 'special characters' I.e punctuation. There are no other email contacts. They offer no usable rewards or offers for banking with them. My experience has been terrible and I won't be coming back!

My mother, who is 79, was humiliated by the staff because she'd gone in unprepared with security answers and couldn't remember her postcode. There's no need for that.

A big thank you to Alison who was an absolute pleasure to deal with, she sorted out my problem in a timely manner.