Samsung liverpool

Quite possibly the worst customer service of any shop I have ever been in. First time I went in I was met by an Australian guy who thought he was Mick Jagger and swung his arms around at me like he was at a Rock Concert and didn't seem to have a clue about repairs and was telling me to come back on a Tuesday because they don't have parts at a weekend even though I had made an appointment previously on the Samsung website. Second time I went in the poor girl Kayley who served me just didn't seem to want to be there and instead of dealing with my repair request seemed more interested in getting me to buy a phone instead of repairing my phone and again told me I would be days without a phone and to come back on a Tuesday. There seems to be a push to get customers to come in on Tuesdays for some strange reason. Don't even bother trying to waste your time ringing this store either because they never pick up. This experience has put me right off Samsung.

First and formeost I have to state that I haven't visited the store....mainly because I can't get an answer when I ring the store. Upon ringing I am met with 'It's not been possible to connect....' then I ring again to be met with 'BUSY' tone! All I wish to find out is if a certain product is stocked so I can either pay and get delivery or come into store! This is exactly the same for the Manchester store! I can and will change my review when and if I can get an answer!

Excellent tutorial with Sam. So helpful. Answered all queries. Thoroughly professional. Many thanks. Paul Bannon

The best advice EVER They do Not over sell They look after YOU They are phone MAGIC

Preston and Matthew were excellent. Great service and helpful advice - even switched all my data and apps over in store for me! Talked me through the features and offered useful tips, would happily go back if I needed help.

The vibration stopped working on my watch so I booked it to get a quote on repair, they fixed it for free for me! They apologised as it took a little longer than average to repair as they had to wait for replacement parts, it was only in for 4 days! Really helpful and super friendly staff, will recommend this store in future 👌🏼

Horrible experience... Bought a S21 two weeks ago and today it stopped working (no service). The person who serviced me was so rude. First he sent me to 3 mobile for a new card,then tried all his colleagues card's,disconnected diagnostic 3 times and after 1h he told me that it is my fault because I have to many apps. All I had was from my old phone not even one new.Asked which one is the problem,he said I don't now but they are to many you should download only those with bilious of downloads.I even have a insurance plus... Lost all my data.DON'T GO THERE THERE ARE PLENTY OF OTHER STORES

Absolutely brilliant experience, sorted my wife's phone out for her after we turned the phone off and didn't save password so total wipe they guided us through resetting it. Shout out to Mathew and Keith who were amazing looking after a pair of dinosaurs like us. Would highly recommend them and all the staff who made something traumatic too us totally an everyday thing to them. Many many thanks.

Came here yesterday 13/11/21 and had an amazing experience. The product knowledge is second to none and after a really bad experience with the Vodafone store I'm really glad I went and bought direct. Josh and his manager (the ginger one who I sadly can't remember his name) were amazing and really sold me on the product.

Joke . Had to take my sons phone in for repair on Saturday 4/12/2021 . Was told the part they needed was in shop so phone will be ready next day . Went back to be told it'll be ready Monday because the part had to be ordered in. They said sorry for the mess up it will definitely be ready Tuesday. Goes back Tuesday no phone because delivery had not arrived so now 5 days in we have to wait for a call to let us know when it's gonna be ready. We should of gone to 02 shop he would of had it back now . Never again will I go that shop