TUI Holiday Store london

Very happy as I have booked a great holiday thanks to the kind and patient staff there. I would definitely recommend. Five stars from me *****

The manager was completely rude and unprofessional.

Staff extremely helpful. Very relaxed atmosphere.

Had to wait ages to be seen just to pay something off my holiday & then was ignored by a member of staff named Anton who then went straight to someone else who had just walked through the door & was very rude to me when I pointed out that me & another guy had been waiting first. Lisa the manager was very nice & helpful & quick once I was seen. There was no need for anton to be rude to me.

Was asked what my query was, and then asked to take a seat to wait. The male assistant had a surly attitude and was quite obviously taking his time with the customer he was with as my query would have taken him past the shop closing time! After 15 minutes I left. Most disappointed with this service. Have used Thomson for my holidays these past 2 years via web booking, but will have to think again in the future after this customer service.

My trip yesterday to the TUI store in Uxbridge I found my Advisor called Mel was very helpful and understanding very knowledgeable considering what we are going through.Im happy with the outcome

Very helpful and professional I delt with Rebecca lovely lady

1st class service.. very helpful