I am currently studying level one English at this library twice a week and after just 3 weeks I feel
I am currently studying level one English at this library twice a week and after just 3 weeks I feel frustrated for a number of reasons. For example, I dislike the fact that there are only two public toilets and only one is accessable to the general public. Yesterday (27/09/18) I felt the need to use the toilet but it was locked and no reason was given and when I asked a member of staff if I can use the other toilet I was told that I can't because it is for children and disabled people. I felt humilated and very upset because I was trying to explain to the person that I had to use the toliet urgently and she refused to grant my request. I have written a formal complaint to Brent libraries but in the meantime I think that it is appropiate for me to leave feedback which reflects the way I was treated by a member of staff in this library. I personally think that the public should avoid using this library and if possible find another one to use instead where hopefully the staff show respect for the people that come in.